Incomparable Customer Service! I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentionally mixed up the prescriptions for our 3 dogs - he was super helpful and patient on the phone as we talked through it all. A few minutes after our call, I got an email that he had already spoken with our vet and had all of the authorizations needed. Service that's both efficient *and* personal is a hard thing to find these days! I cannot recommend them highly enough. :-)

Pepcid compound order I needed liquid form of Pepcid for my dog who is recovering from intestinal blockage surgery as soon as possible. It is hard enough getting my doggie to take a pill, so any liquid form for helps. I asked for a rush, and Gabby and her team came through! My order shipped within a day of ordering! Thank you from the bottom of my heart VetRxDirect for helping me make this medication regiment a bit easier! Marie Deltoro

Horrible customer service Horrible customer service. You cannot get a hold of anyone, ever. An overnight delivery takes 1-2 days after your prescription is processed. AND I am an LVT in a 24 hr. Vet Center. My diabetic cat is just waiting for his insulin. I should've listened to my co-workers and used the company they recommended, not VetRx.

Difficult to Work With Eventually got our pet's medication but they make it as annoying and painful as possible. Even LIED and said my Vet's office refused to verify the Rx. THEN, they will SPAM you endlessly with surveys and BS that you didn't sign up for. Good Luck getting them to stop. A REALLY super annoying company.

Good for hard-to-find products, good customer service My dog has a genetic disorder and requires several products that I either have not been able to find elsewhere or else they are heavily marked up. Thanks to VetRx I have been able to reliably get a hold of both her special ear cleaner and topical steroid cream without having to pay through the nose. They have great customer service as well and immediately fixed their error when they shipped me the wrong product by mistake. My dog is also a big fan, as every order from them comes with a complimentary dog cookie.