Poor Delivery Response Time Although the staff responds to your phone call or email immediately, I have had many, many, many problems with delivery time in getting medication!! Vetrx Direct either has repeatedly blamed my vet's office for not getting back to them with a prescription (not the case) or the post office for losing the medication, and they still make me wait a full 8 days to send out a new package (when it's obviously stuck somewhere in transit), so that my pet ends up waiting 9 days for vital meds. Ridiculous!! I don't recommend Vetrx Direct!!

This site has had technical issues for… This site has had technical issues for over 6 months. they keep saying new updates .. they don't notify the customer whats going on w/o us constantly calling in. my order has been inconsistent due to their issues not ours. and i have not received the auto ship. i supposedly spoke to a supervisor and when i asked for accommodations over and above the last episode she said they weren't the right fit for us. after repeatedly suggesting to me that she cancel the order and i go elsewhere .. i repeatedly said i'm not cancelling the order and will decide if i go elsewhere if there is another issue. . and she cancelled the order which i never requested. and hung up.

Good for hard-to-find products, good customer service My dog has a genetic disorder and requires several products that I either have not been able to find elsewhere or else they are heavily marked up. Thanks to VetRx I have been able to reliably get a hold of both her special ear cleaner and topical steroid cream without having to pay through the nose. They have great customer service as well and immediately fixed their error when they shipped me the wrong product by mistake. My dog is also a big fan, as every order from them comes with a complimentary dog cookie.

A Purring Customer Hello - I've never ordered anything online for my pets until my Vet ran out of what I needed and I was forced to look for an online Pet Pharmacy that would fill the prescription. I am glad I chose Vet RX Direct - they were responsive from the moment I contacted them - substantially less expensive than what I was paying my Vet for the meds - and best of all...they included a small bag of Cat Treats which arrived with my order. My Kitties thank you for that nice and delicious touch!

Incomparable Customer Service! I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentionally mixed up the prescriptions for our 3 dogs - he was super helpful and patient on the phone as we talked through it all. A few minutes after our call, I got an email that he had already spoken with our vet and had all of the authorizations needed. Service that's both efficient *and* personal is a hard thing to find these days! I cannot recommend them highly enough. :-)