What a difference a few months can make! I joined BistroMD a few months ago. It was part of a larger commitment I made to myself during the pandemic to focus o my health. Since starting, I have lost over 40 pounds (60 more to go!) and have regained a bit more control over a key aspect of my life — what I eat! The meals have retrained my eye to healthy portions, reduced the amount of processed food I am consuming and “encouraged” me to have helpings of vegetables every day. This may all sound pretty basic but I know that the hardest changes to make are the “basic” ones. Thanks to all the folks at BistroMD who have contributed to my ongoing success. I’m really on my way to better health!

Professional and personal attention Professional and personal attention. This plan actually works!! The meals are excellent. The flexibility of choosing your meals is outstanding. There is no reason to repeat types of meals unless you get hooked on a particular meal. The food is fresh. Cannot say enough about a diet with pancakes, potatoes, fish, poultry, beef, etc. What I also like is that you keep track of your weight goals. You can stop subscription at any time without any hassles.

Awful food and even worse customer service Awful food and even worse customer service. Ordered their keto program for a week - every single meal had at least 40g of carbs. I reached to CS and their response was basically “too bad”. I figured I will try to eat what I can, but the meals are practically inedible - chewy tough meat smothered in sauce and bland, overcooked veggies. Shame on you, Bistro MD for not standing behind your products and taking advantage of people in these tough times.

Good food service lacking Food is delicious, plan is easy to follow. Warning: meals a very protein heavy, so be sure to check with your own physician before starting. Customer service is very lacking, emails go unanswered. Website is problematic, for example I was unable to complete my cancellation online after completing an online form. Had to call in a few times and was on hold for 8-9 minutes each time.

Rude, unhelpful customer service The meals were ok but no real flavor just bland. Customer service however was horrible! While on hold they tell you (over and over) how their friendly helpful customer service staff will resolve any issues you're having but the condescending girl who took my call was neither. She was curt and rude and said things like "maybe you should read the terms again" and "if you ever use another meal company pay attention to the terms". I use multiple meal delivery services and have never had anyone be rude when I've called.