Great customer service by Mighty Millie! I had ordered a JYM Supplement Science Pro JYM Protein Powder (flavor: Tahitian Vanilla Bean) on May 13, when the site said it was in stock. On May 25, my order was still pending. I wrote to « Mighty Millie » of the BB.com Customer Service to explain the situation and that I was running short of protein. She told me to choose between the flavors still in stock on the site and sent me a FREE tube of Vanilla Peanut Butter Swirl flavor (which I love, by the way). I received the tube in only 2 days (and I'm in Canada) and I will received my original order when it will be in stock. Thank you Mighty Millie, amazing customer service!

Reached out because I had no idea where… Reached out because I had no idea where my shipment was and "Mighty Millie" responded to my email very fast and gave me the information I need to track my shipment. I honestly was NOT expecting a response today let alone within 15 mins, that's UNHEARD of, so for that, thats a score of 100 out of 10!!!! Thank you Mighty Millie

Not easy to close the account The process to close the account is not easy. They still rely on ancient email communication and manual processing. Guess that keep their userbase high (watch out investors). GDPR: The process to delete my user data data connected to their third party partners is thiresome. After some email with support you need to fill out an online form from a third party company with no obvious connection to this site. After becoming a customer, they send a LOT of email offers with no Unsubscribe button on the bottom. Other than that, I have no experience from their services :)

Very bad, don't try it. Very bad customer service, prices are not clear, they don't pay the duty fees, they didn't even mention that on their website like other websites which write "price + taxes". For more than one month now and still didn't get my order. I'm using the website since 2016 and made many orders without any problems in the past, but now after corona they are more than bad, it will be the last time ordering from this website. Don't try it and waste your time and money.

garbage garbage! do not subscribe to the bodyFit application. at some point it will stop working and not allowing you to log in. showing error messages. customer service offers nothing but automated email replies with no resolve. use the 7-day free option and then cancel immediately!!!!!!!!