garbage garbage! do not subscribe to the bodyFit application. at some point it will stop working and not allowing you to log in. showing error messages. customer service offers nothing but automated email replies with no resolve. use the 7-day free option and then cancel immediately!!!!!!!!

After numerous attempts to figure out… After numerous attempts to figure out why my products wouldn’t ship and dealing with two previous employees, I finally got my products shipped after 2 and a half weeks. “Gainz” Garrett was the only person who seemed to understand what he was doing and got everything figured out. Unfortunately after my experiences previously, a product came damaged which was extremely frustrating. I happened to deal with Garrett again and he sent a new product out right away. It’s been a pleasure dealing with him, despite my disappointment in the company.

Customer service rep Champion Chris VERY helpful The warehouse forgot to attach a bill of lading with my order so I was charged tax again at customs. Needless to say, I was pretty frustrated. Customer service rep Champion Chris was communicative and helped me through the process including getting me reimbursed. He turned what was a sour experience with BB.com into a great one.

Very bad, don't try it. Very bad customer service, prices are not clear, they don't pay the duty fees, they didn't even mention that on their website like other websites which write "price + taxes". For more than one month now and still didn't get my order. I'm using the website since 2016 and made many orders without any problems in the past, but now after corona they are more than bad, it will be the last time ordering from this website. Don't try it and waste your time and money.

Not easy to close the account The process to close the account is not easy. They still rely on ancient email communication and manual processing. Guess that keep their userbase high (watch out investors). GDPR: The process to delete my user data data connected to their third party partners is thiresome. After some email with support you need to fill out an online form from a third party company with no obvious connection to this site. After becoming a customer, they send a LOT of email offers with no Unsubscribe button on the bottom. Other than that, I have no experience from their services :)