Ion backs their products with stellar customer service In addition to the quality of a product, what impresses me more is the customer service behind the product. No product is perfect, and things may go awry. Ion Bottle backs their product and has EXCELLENT customer service to address issues with the product making sure you have a functional bottle.

I had an electrical issue with my… I had an electrical issue with my bottle within 30 days of owning it. I send a message to them and I had a response in a few hours. A new bottle is being delivered to me with no hassle. I’m covering the freight and I think that’s fair. I didn’t know you can’t use any USB cable you wish. You must use the cable that ships with the bottle.

Quality Products and Customer Service Very reliable company who stands behind their products. Customer service is top notch. I required a replacement bottle due to a slight defect. They were right on it and sent out the replacement the very next day. Absolutely recommend ionbottles and the people who stand behind their products.

This has been a horrible experience… This has been a horrible experience they are using cheap product and putting their name on them and calling them their own and lying when confronted about it. It’s a shame and worse off people actually work for them and carry their faulty claims and stand behind it…. Don’t get fooled from this so called brand of knockoff garbage.

Franz has been one of the best representatives I've ever worked with! Franz has been absolutely amazing during this frustration. He was understanding, kind, compassionate and sympathetic. Not only that, he went above and beyond to see if we could get my ionbottle working without having to wait for a replacement. I cannot thank him enough for his time and thoughtfulness.