Slow and expensive shipping First let me say that living in Hawai'i is both a blessing and a curse (when it comes to shipping) at times. I was charged $25 in shipping (I should've bought through Amazon). It took awhile to ship IMO. Once it did ship per the email IonBottles sent me, apparently 5 days passed before Ion actually delivered my package to USPS. Almost one month goes by and even to Hawai'i that's far tooooo long let alone when I paid $25 for shipping. I reached out asking for an update and was told it's coming within the preset time promised. What was that promised time I asked? I sought a refund or in fairness, a refund of the cost over what it actually cost them to ship it to me in Hawai'i as I know without a doubt, this company did NOT pay $25 to ship this 1 travel bottle to me. I was told in response that they do not make a profit off shipping (which means they paid $25 themselves which I highly doubt and would love to see their USPS shipping statement). USPS tracking showed me only "arriving late" and it basically went MIA for several weeks. This happens, I know USPS is overworked and understaffed. Everyone is. However, here is my issue: when I pay $25 for shipping for one small bottle, I expect that cost (if it truly is only cost and no profit) that bottle should have arrived within 3-5 business days at the latest. I can get fresh crab from the East Coast within 36 hours! Well my friends, almost 1 month later the bottle finally arrives and talk about lame (weak sauce as we say here). The bottle was in a small cardboard box and then in a lame plastic bag that was not protected, even amazon protects glass better. It was packaged like an Etsy purchase from someone working from home (more power to them) but not from a larger company charging the consumer $25. Ion refused to refund the shipping and once we save how it was packaged for shipping my husband and I cracked up laughing that all of that allegedly cost Ion $25. I call BS and I can be a sucker of a customer paying higher shipping costs to Hawai'i but as an attorney, I'm not that dumb. 'A'ole Ion you got me but that will never happen again. For those of you lucky enough to live in the contiguous 48 state (mainland) enjoy and appreciate your lack of shipping woes. For me and anyone in Hawai'i (we are Big Island) that is consider shipping directly from Ion, don't do you... pilau shipping costs for what you get and I know Ion made a profit of my $25. Some shame IMO. Aloha! I told my husband you better enjoy that fancy water cause even though I intended to buy myself one too... not now and not from them.

This is the most unpleasant and worst… This is the most unpleasant and worst experience I’ve ever had. After ordering your $79. Hydrogen bottle not only did it NOT come with the correct user instructions but the bottle leaked no matter how tightly it was screwed on!!! I was sent a replacement bottle explaining that there was no water cap to be removed but the replacement bottle also leaked!! I sent video clips of each bottle leaking and am demanding a FULL REFUND!!!

We can taste the difference in water , very easy to use Like every step of the way of customer service

Ion backs their products with stellar customer service In addition to the quality of a product, what impresses me more is the customer service behind the product. No product is perfect, and things may go awry. Ion Bottle backs their product and has EXCELLENT customer service to address issues with the product making sure you have a functional bottle.

Customer Service … I made my first purchase of a hydrogen water bottle based on what I learned thru research and reading of the benefits. I made additional purchases for family and friends! Then, I purchased the Pro Hydrogen Bottle mainly for the higher ppb! When I needed Customer Service on one of my purchases, they were quick to respond and they completely resolved the problem at hand without a moment of opposition! I can’t say enough about the Company, their Representatives, and the professionalism shown to me. Class Act!!!!