awesome books, service, occasional great discounts awesome books, no problems at purchases or viewing / searching items...and occasionall discounts help me to buy books even tough exchange rates for where i live makes it difficult. I love Apress

The newest edition of the book I wanted… The newest edition of the book I wanted wasn't available at the usual retailers (Amazon) until June. So, I ordered direct from Apress. The book was sent from Germany to the UK in 10 working days. Not bad considering the recent logistical issues post Brexit. Overall, the printing of the book is good, all pages are straight and the font sizes are a decent size.

Convenient Easy to use, and it was good to be able to download the various ebook formats in one place. I wish though there wasn't a time limit (due to various device issues, accidents, etc) on retrieving the books if you have paid for them, but I have no good or neat recommendation for handling this situation.

Excellent service Excellent service. Books are easy to select. Ordering process if flawless. Actually ordering a book means some waiting time because of environment conscious print-on-demand system. But this is perfectly OK. If you are in a hurry: aim for the e-books.

Worst support experience in recent memory Took 5 months to deliver my order - it was one of those 'print as needed' things so I knew it would be long. Apparently there was also an issue with the print once they. All that would be fine, but once they actually started to ship the replacements, they also tried to charge me for them. I sent out 20ish email to support, where different people answered in various confusing ways until it was finally resolved to be their mistake rather than mine. I definitely felt like none of the agents bothered to read the support history in the ticket at any point the 'help' I was getting was never what was needed, or they were making a point that had been established earlier. Will never order from here again knowing that in case of problems, you'll be SOL.