Wide selection of technical titles I've been an Apress customer for almost ten years and have noticed how it has steadily gotten better with time. Apress Access, in particular, provides unprecedented access to digital e-books related to very specific programming-related topics. The company constantly pushes out relevant and updated material that keeps up with the times. One of the nicest features is that Apress gives user the option to download books in EPUB and PDF formats. Both support the majority of e-reading devices. Sadly, the company stopped supporting MOBI formats for Amazon devices a few years ago. That means customers have to perform an additional conversion step if they want to use devices that only read MOBI files.

Something not quite right I've purchased books from a lot of sites, and many times from APress, but there was a book that I had in my cart, and every time I tried to buy it it said I couldn't, no explanation, it was in my cart, but then bounced out at the point where I wanted to complete the purchase. I managed to buy another book, so it wasn't the site having issues (broadly).

Convenient Easy to use, and it was good to be able to download the various ebook formats in one place. I wish though there wasn't a time limit (due to various device issues, accidents, etc) on retrieving the books if you have paid for them, but I have no good or neat recommendation for handling this situation.

Long term customer of books about software I've been a customer of Apress for many years. The transactions can be easily completed using the web site. I usually like to look through the Table of Contents of a book and, if possible, read about 10 pages of the book to get a feel of whether the book topic interests me and if I like the author's writing style. Over the years, Apress has made this more difficult. In particular, I compare this to the Manning site - which I find to be even more helpful. I still buy an occasional book at Apress and I am generally satisfied with those purchases.

Worst support experience in recent memory Took 5 months to deliver my order - it was one of those 'print as needed' things so I knew it would be long. Apparently there was also an issue with the print once they. All that would be fine, but once they actually started to ship the replacements, they also tried to charge me for them. I sent out 20ish email to support, where different people answered in various confusing ways until it was finally resolved to be their mistake rather than mine. I definitely felt like none of the agents bothered to read the support history in the ticket at any point the 'help' I was getting was never what was needed, or they were making a point that had been established earlier. Will never order from here again knowing that in case of problems, you'll be SOL.