Worst support experience in recent memory Took 5 months to deliver my order - it was one of those 'print as needed' things so I knew it would be long. Apparently there was also an issue with the print once they. All that would be fine, but once they actually started to ship the replacements, they also tried to charge me for them. I sent out 20ish email to support, where different people answered in various confusing ways until it was finally resolved to be their mistake rather than mine. I definitely felt like none of the agents bothered to read the support history in the ticket at any point the 'help' I was getting was never what was needed, or they were making a point that had been established earlier. Will never order from here again knowing that in case of problems, you'll be SOL.

The newest edition of the book I wanted… The newest edition of the book I wanted wasn't available at the usual retailers (Amazon) until June. So, I ordered direct from Apress. The book was sent from Germany to the UK in 10 working days. Not bad considering the recent logistical issues post Brexit. Overall, the printing of the book is good, all pages are straight and the font sizes are a decent size.

Highly Satisfied! Apress has a nice selection of computer-related books and they provide top-notch service to go with the sale transaction. I recently just ordered three titles in print format and received the print-on-demand books within roughly 2-3 weeks from the purchase date. I've been purchasing titles from Apress for over four years.

Something not quite right I've purchased books from a lot of sites, and many times from APress, but there was a book that I had in my cart, and every time I tried to buy it it said I couldn't, no explanation, it was in my cart, but then bounced out at the point where I wanted to complete the purchase. I managed to buy another book, so it wasn't the site having issues (broadly).

Excellent service Excellent service. Books are easy to select. Ordering process if flawless. Actually ordering a book means some waiting time because of environment conscious print-on-demand system. But this is perfectly OK. If you are in a hurry: aim for the e-books.