awesome books, service, occasional great discounts awesome books, no problems at purchases or viewing / searching items...and occasionall discounts help me to buy books even tough exchange rates for where i live makes it difficult. I love Apress

Wide selection of technical titles I've been an Apress customer for almost ten years and have noticed how it has steadily gotten better with time. Apress Access, in particular, provides unprecedented access to digital e-books related to very specific programming-related topics. The company constantly pushes out relevant and updated material that keeps up with the times. One of the nicest features is that Apress gives user the option to download books in EPUB and PDF formats. Both support the majority of e-reading devices. Sadly, the company stopped supporting MOBI formats for Amazon devices a few years ago. That means customers have to perform an additional conversion step if they want to use devices that only read MOBI files.

Customer oriented site Customer oriented site, with sofisticate search engine to locate the right books you are looking for. For each book a concise introduction introduce the topics, so that you get an good idea about the book's content. Great.

High quality books and great value subscription I have been buying books by Apress for many years now and the quality of the books is generally very good. I have subscribed to Apress Access for the past year which offers excellent value. My only criticism of this service is that it would be better if there was a dedicated reader provided as an app rather than it simply providing books in PDF or EPUB format. The website is ok but can be slow at times and the browsing and searching could be better but it does the job. Overall: good quality books and a subscription that is excellent value. Website could be better, hence the loss of a star.

Good books, mediocre customer service The books are fine, but customer service is very slow at answering questions or resolving issues. Courteous, but ponderous. Expect to wait a long time and even then not get a clean resolution. As an example, I've been waiting for them to process a refund for a couple weeks now, and their most recent message was an apology that they still can't get things working correctly on their end. May be simpler to buy their products on Amazon or other distributor instead.