Customer oriented site Customer oriented site, with sofisticate search engine to locate the right books you are looking for. For each book a concise introduction introduce the topics, so that you get an good idea about the book's content. Great.

Convenient Easy to use, and it was good to be able to download the various ebook formats in one place. I wish though there wasn't a time limit (due to various device issues, accidents, etc) on retrieving the books if you have paid for them, but I have no good or neat recommendation for handling this situation.

Long term customer of books about software I've been a customer of Apress for many years. The transactions can be easily completed using the web site. I usually like to look through the Table of Contents of a book and, if possible, read about 10 pages of the book to get a feel of whether the book topic interests me and if I like the author's writing style. Over the years, Apress has made this more difficult. In particular, I compare this to the Manning site - which I find to be even more helpful. I still buy an occasional book at Apress and I am generally satisfied with those purchases.

High quality books and great value subscription I have been buying books by Apress for many years now and the quality of the books is generally very good. I have subscribed to Apress Access for the past year which offers excellent value. My only criticism of this service is that it would be better if there was a dedicated reader provided as an app rather than it simply providing books in PDF or EPUB format. The website is ok but can be slow at times and the browsing and searching could be better but it does the job. Overall: good quality books and a subscription that is excellent value. Website could be better, hence the loss of a star.

Good books, mediocre customer service The books are fine, but customer service is very slow at answering questions or resolving issues. Courteous, but ponderous. Expect to wait a long time and even then not get a clean resolution. As an example, I've been waiting for them to process a refund for a couple weeks now, and their most recent message was an apology that they still can't get things working correctly on their end. May be simpler to buy their products on Amazon or other distributor instead.