I have exactly the same complaints… I have exactly the same complaints about Highbrough as the others. They are deceitful, & what gauls me is that they explain their position as if it is the word of law - actually it is not, it is just their fraudulent policy. Actually in much of Canada, this policy is called 'reverse onus' & it is illegal. This company is not truthful & has horrible customer relations, they are fraudulent & dishonest. To take advantage of those who wish to improve their education, & put in disrepute the numerous instructors who work for them is shameful. I wonder if they even know what is going on behind their backs.

Appalling Appalling - their `free` trial is nothing like that - it is $60! Be warned and stay away - I am chasing a refund now.I It is particularly bad as they purport to raise you up and enlighten,while emptying your pocket! Lowbrow would be a better name - disgusting.

Highbrow International is what I think… Highbrow International is what I think of as this year's best internet discovery. Excellent learning tool with a wide variety of subjects available for those who are extremely busy. Daily, easy-to-digest lessons are a dream come true for those who are committed to lifelong learning. I find it most helpful as an introduction to topics that I find interesting but am still unsure of whether I want to invest a lot of time in learning.

They will charge you before alerting… They will charge you before alerting you that you are being charged. Then they will not refund your money when you immediately ask for a cancellation. There is no "profile" to log into so you never know when your year is up and how to cancel ahead of time. I was told there is no phone support and that they CAN NOT issue refunds even if I asked within 24 hours of being charged. Unacceptable customer service. DO NOT SUBSCRIBE.

No notice of impending subscription expiration; No refunds Stay away; it's a LOWBROW business model. I had a trial subscription at a reduced rate. On the evening of the trial expiration date I received a receipt for a year's subscription ($60+) that included a statement that if I canceled the subscription by that date, I wouldn't be charged, even though they had already charged me. I promptly canceled (on said date), but Highbrow denied my request for a refund. The predatory practices of such subscription-based services are disgusting.