I have exactly the same complaints… I have exactly the same complaints about Highbrough as the others. They are deceitful, & what gauls me is that they explain their position as if it is the word of law - actually it is not, it is just their fraudulent policy. Actually in much of Canada, this policy is called 'reverse onus' & it is illegal. This company is not truthful & has horrible customer relations, they are fraudulent & dishonest. To take advantage of those who wish to improve their education, & put in disrepute the numerous instructors who work for them is shameful. I wonder if they even know what is going on behind their backs.

No notice of impending subscription expiration; No refunds Stay away; it's a LOWBROW business model. I had a trial subscription at a reduced rate. On the evening of the trial expiration date I received a receipt for a year's subscription ($60+) that included a statement that if I canceled the subscription by that date, I wouldn't be charged, even though they had already charged me. I promptly canceled (on said date), but Highbrow denied my request for a refund. The predatory practices of such subscription-based services are disgusting.

Useless "courses" sold by scammers Useless "courses". Useful tip if you want to try them: cancel the subscription at least 2 days in advance as the trial period is not exactly 30 days from your subscription but they round it up based on their time zone (stated in the fine print which is not easy to see when you subscribe). They also charge you VAT no matter where you live and don't expect any refund from them. Update: I can't believe there are spoonies who are stupid enough to give any credit to the "courses" offered by these scammers 😂😂😂 For everything they send to you, you can find better, deeper content for free using Google. Don't waste your money!

Really bad subscription practices Really bad practices in terms of trial periods / paid membership subscriptions. Will not accept to refund, even though their cancellation page was broken. I recommend you stear away from this company as much as you can!!

BEWARE - A auto renew policy BEWARE -- All accounts are set to auto-renew. I never received any notification that my account was going to be renewed in the near future. I contacted them one day after my account was renewed, asking for a refund as I had not used their service in many months. They canceled my account effective one year from the renewal date and are denying me a refund.