I have exactly the same complaints… I have exactly the same complaints about Highbrough as the others. They are deceitful, & what gauls me is that they explain their position as if it is the word of law - actually it is not, it is just their fraudulent policy. Actually in much of Canada, this policy is called 'reverse onus' & it is illegal. This company is not truthful & has horrible customer relations, they are fraudulent & dishonest. To take advantage of those who wish to improve their education, & put in disrepute the numerous instructors who work for them is shameful. I wonder if they even know what is going on behind their backs.

I signed up to a 30 day free trial I signed up to a 30 day free trial, and then tried to cancel, but the page to cancel the subscription was broken. Now they have charged me but I explained that I tried to cancel but couldn't. They are unable to provide a refund and this is really bad practice.

They will charge you before alerting… They will charge you before alerting you that you are being charged. Then they will not refund your money when you immediately ask for a cancellation. There is no "profile" to log into so you never know when your year is up and how to cancel ahead of time. I was told there is no phone support and that they CAN NOT issue refunds even if I asked within 24 hours of being charged. Unacceptable customer service. DO NOT SUBSCRIBE.

BEWARE - A auto renew policy BEWARE -- All accounts are set to auto-renew. I never received any notification that my account was going to be renewed in the near future. I contacted them one day after my account was renewed, asking for a refund as I had not used their service in many months. They canceled my account effective one year from the renewal date and are denying me a refund.

Not worth 2 dollars Not worth the money. The quality of the courses are uneven (some just plain terrible -- but some decent). Platform itself is out of date and not user friendly -- not much effort is put into designing a platform that meets the user needs. One can't choose 10 courses in advance or set up a profile with favorites. No app. Website is glitchy. In general it seems it was designed 10 years ago, not updated and they focus all efforts now into locking unsuspecting customers into year-long memberships and no effort whatsoever into providing quality courses or platform services for the actual members. Do not subscribe!