IMPOSSIBLE TO CANCEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IMPOSSIBLE TO CANCEL NO CHILD SHOULD HAVE ACCESS TO THIS SERVICE MY SON ACTIVATED IT HE CANCELLED IT THINKING IT INDEED CANCELLED - BUT APPARENTLY YOU NEED TO CANCEL YOUR SUBSCRIPTION FIRST OR ELSE YOU GET CHARGED FOREVER MORE BC THEN YOUR ACCOUNT IS CANCELLEND AND YOUR SUBSCRIPTION CONTINUES FOREVER MORE BC YOU CAN'T LOGIN AGAIN... AND YOU CAN'T CONTACT CUSTOMER SERVICE IN ANY FASHION! IT IS RIDICULOUS- THIS CYCLICAL MADNESS.. I'VE BEEN TRYING TO CONTACT THEM OVER AND OVER AND IT IS GOING ON AND ON.... SO FAR BEEN CHARGE 160 ... SO FURIOUS!! DON'T DO IT!

Deleted my account after I already paid Tried getting refund for a service I didn't want nor subscribe for, received rude customer service. They told me they canceled my subscription renewal and that I'd have access to it for the rest of the year. I try to log into brainly only to see that my account no longer exists. So I paid for a service I can't even use for the remaining time I accidentally paid for. Horrible scummy company, take your money elsewhere

No response I was charged on June 18 for a subscription that I didn’t know I was paying for. I requested a refund twice and got no response. Username: Unicornqueen4444 Update: While I do not appreciate the auto charge, they sent an email stating they issued a refund and it would take up to 10 days for the money to be added back to my account. Giving 3 stars because emails were finally responded to- but haven’t got the funds just quite yet. Update 2: Received refund on June 23, thanks Brainly team

Terrible Terrible! They charged me out of the blue for another year subscription when I never had my account on auto-renew. Then Denise refused me a refund because of their change in policy. I never received a renewal notice email either. I'm really disappointed and now I'm out 36$ and can't even use the app because it doesn't even know that I have an active subscription in iTunes.

ZERO STARS Took my money with their "No refunds" policy. I did not sign up for this service, my child did. I am appalled that this organization cannot understand the situation and return the much needed almost $100! Plus, my child signed up for the free trial thinking if he forgot to cancel that it would only be a monthly fee charged not an ANNUAL FEE. It's as if they trick kids hoping they'll forget so that they can take a hundred from folks with their "NO REFUND" policy. This is a horrible organization.