What can be done about canceling a… What can be done about canceling a subscription. I was charged $10 dollars and I don't even have an account. It isn't "free" and I want to be sure I don't get charged again. No way to talk to a live person. You can cancel your account but not your subscription. I would love an email or text or some sort of communication. Looking into reporting this company at the government site Report Fraud.

Haha what a joke this company is Haha what a joke this company is, doesn’t give the right answers then charges you $39 after the free trial after you canceled the same night you got the free trial because it was no help and a complete joke. Rude and disrespectful customer service.

Terrible Terrible! They charged me out of the blue for another year subscription when I never had my account on auto-renew. Then Denise refused me a refund because of their change in policy. I never received a renewal notice email either. I'm really disappointed and now I'm out 36$ and can't even use the app because it doesn't even know that I have an active subscription in iTunes.

Worst website in the entire goddam universe I hate brainly, always have. They are constantly limiting the amount of answers you can get, and that can be very annoying when you are asking more than just one. But hey, at least they let you watch an ad to get to see the answer right? Well that’s where the problem come in, I watch their ad about making a brainy account, and once it is done… IT MAKES ME WATCH ANOTHER (and that’s if their ad can even load in the first place). Also, you would think you would get more daily answers when making an account, but no. For some reason every single time I open the app I get locked away from the answers (even if I didn’t even use the app that day). Also their new ai feature is total crap, not the ai itself, more so how they treat it. I look up a complicated question, and the top answer (with 0 votes) is displayed to be the ai answer. Also there will be times were the ai answer has a “expert verified check”, and the answer is just either, not what I was looking for or so vague that there is no way I could put it in. Do not use this website, it is horrible

ZERO STARS Took my money with their "No refunds" policy. I did not sign up for this service, my child did. I am appalled that this organization cannot understand the situation and return the much needed almost $100! Plus, my child signed up for the free trial thinking if he forgot to cancel that it would only be a monthly fee charged not an ANNUAL FEE. It's as if they trick kids hoping they'll forget so that they can take a hundred from folks with their "NO REFUND" policy. This is a horrible organization.