Awful customer service Awful customer service! I feel tricked out of a years subscription and they refuse to refund after it auto renewed from a free trial

I subscribed to a 1 year free trial… I subscribed to a 1 year free trial that unfortunately ran over. They charged me $165 for the $99 subscription I didn't even want and haven't given me an explanation for the $165 after a month of back and forth with their useless customer service. Crooks.

No refunds for Duplicate Charge Update - I was contacted by Lezly and she was able to help me with my duplicate charge! Thank you!! They refused to provide a refund for my duplicate purchase. Customer support wouldn’t even look into my situation and used a blanket email response.

Like Udemy but 10 times worse From an instructors viewpoint the website is garbage. You have to upload lessons one at at time or the uploads fail, you can’t upload more than one at a time or they fail. After a 4 day process of uploading my videos one by one, and having my class accepted, I was sent an email saying they gave me a strike because it’s not clear what the students need to do. Despite it being VERY clear. I have students on Udemy with 5 star reviews and even kids can understand the course. Waste of time website Thanks for the reply, but it doesn’t address a single issue I mentioned. Thanks

Terrible Refund Policy and Shady Cancellation Process My membership renewed without any warning, leaving me $141 worse off. Their support team said I received an email a month before, warning me it was about to renew and offering me the chance to cancel. I did not receive this email - I searched through every junk and spam folder I have. The team said it must have been blocked by my email provider and that there was nothing they could do ... odd that the 'Your membership renewed' email was delivered without issue, locking me into another year of subscription, but the 'cancel your subscription' email never found its way to me. The team were bound by ridiculous 'no refund policies' and were unable to help me at all. Very frustrating and such a large amount of money to lose on a service I don't even use.