Still no proper help from customer… Still no proper help from customer support - they simply fob you off thinking it is an issue with your computer (which I know for certain it is NOT) - I even bought a headset as they suggested! There are other ways to learn out there and until this company sort out their non-existent customer 'service' (who always seems to be someone called Fabio) and update their software - GIVE IT A MISS - it is way too much hassle to get the mic to work, to get the programme even to launch and to get the voice recognition to work if you ever get the mic to work! I am really disappointed.

Pictures and words are fine to start Pictures and words are fine to start. However, the lesson jumps from simple wording such as dog, cat, horse, egg, water, rice to full sentences. More over, I am expected to fully pronounce and remember spelling without even having masculine or feminam forms of grammar or to even practice it. Jumping from section 1 to section 2 is difficult but to section three is frustrating. I liked it far better years ago when the lessons brought my confidence up with my learning ability. This current version is less fun and more strenuous.

Quickly refund Unfortunately I got a problem with my order, it was meant to be a gift but the order never went through so I've never received my receipt and my friend haven't got the mail with the code. I found my card had been charged of 126€ despite of all so I contacted customer service and they solved my problem very quickly. So thank you Aidan, I got my refund today, in 2 business days only.

Can't say enough about this app! Rosetta Stone has made learning new languages quite easy and very comprehensive. It has made me want to learn many more languages because it's so user friendly and effective at getting main components across early. I could go on and on.

Rosetta Stone's lifetime subscription is a scam! A few years ago, I bought a lifetime subscription to Rosetta Stone. This year when I came back to continue learning the intended language, I realized that it does not work anymore. I contacted customer service, they just told me that I have to purchase the software again, otherwise, I cannot use it. I pressed on squeezing out an explanation about this issue, but they did not give me any explanation. Marketing the software as a lifetime subscription is a scam and consumer protection agencies should watch these practices very closely.