Quickly refund Unfortunately I got a problem with my order, it was meant to be a gift but the order never went through so I've never received my receipt and my friend haven't got the mail with the code. I found my card had been charged of 126€ despite of all so I contacted customer service and they solved my problem very quickly. So thank you Aidan, I got my refund today, in 2 business days only.

Pictures and words are fine to start Pictures and words are fine to start. However, the lesson jumps from simple wording such as dog, cat, horse, egg, water, rice to full sentences. More over, I am expected to fully pronounce and remember spelling without even having masculine or feminam forms of grammar or to even practice it. Jumping from section 1 to section 2 is difficult but to section three is frustrating. I liked it far better years ago when the lessons brought my confidence up with my learning ability. This current version is less fun and more strenuous.

Initially it looked promising Initially it looked promising . Despite the advantage of having a basic understanding of common French I quickly became frustrated by the unclear directions . I’ve not been able to connect the exercises into any workable pattern . The gender of nouns and verbs are quite confusing and the exercises don’t add any clarity. I don’t feel any constructive progression and will not subscribe beyond the trial course. . Sorry!

My favorite foreign language program of many I have tried many foreign language programs and I think that Rosetta Stone is the best because they teach you similar to how a child learns - with photos. I have had to call them and they answer promptly and have always been extremely helpful. I have also taken the tutoring classes with a real teacher and 3 others in the online class and it's very good and helpful.

Still no proper help from customer… Still no proper help from customer support - they simply fob you off thinking it is an issue with your computer (which I know for certain it is NOT) - I even bought a headset as they suggested! There are other ways to learn out there and until this company sort out their non-existent customer 'service' (who always seems to be someone called Fabio) and update their software - GIVE IT A MISS - it is way too much hassle to get the mic to work, to get the programme even to launch and to get the voice recognition to work if you ever get the mic to work! I am really disappointed.