Still no proper help from customer… Still no proper help from customer support - they simply fob you off thinking it is an issue with your computer (which I know for certain it is NOT) - I even bought a headset as they suggested! There are other ways to learn out there and until this company sort out their non-existent customer 'service' (who always seems to be someone called Fabio) and update their software - GIVE IT A MISS - it is way too much hassle to get the mic to work, to get the programme even to launch and to get the voice recognition to work if you ever get the mic to work! I am really disappointed.

Great app, just some poorly laid out segments Great language app and scenarios, easy to learn. However their audio reader is horrible. It doesn’t pick up sounds and you have to repeat several times and this is on different devices with and without headphones on. They also have this story/conversation section where you are supposed to speak the answer but the sequence of the story is not clear as it’s a reel that’s not well laid out. Example is the camping trip with a dog and bread and apples.

So far So far. So good. Everything that I expected. I'm definitely learning and speaking my choice language with ease. Some trouble with the program understand my pronunciation of some words, when I am clearly saying the right thing, but other than that minor hiccup, everything is fun. Now, Der Mann Isst!

Quickly refund Unfortunately I got a problem with my order, it was meant to be a gift but the order never went through so I've never received my receipt and my friend haven't got the mail with the code. I found my card had been charged of 126€ despite of all so I contacted customer service and they solved my problem very quickly. So thank you Aidan, I got my refund today, in 2 business days only.

My favorite foreign language program of many I have tried many foreign language programs and I think that Rosetta Stone is the best because they teach you similar to how a child learns - with photos. I have had to call them and they answer promptly and have always been extremely helpful. I have also taken the tutoring classes with a real teacher and 3 others in the online class and it's very good and helpful.