Order was made over 2 weeks ago Order was made over 2 weeks ago, emailed for an update and have had no reply, was to be a birthday gift for partner after losing our dog recently. Hoping this is not a scam. The main issue is I received a message re my order saying it was ready to ship, this was not true because not soon after I provided a review I get an update message stating that due to unpresedented things were taking longer than usual. If you say that an order is ready to ship then it's ready to ship. The item was to a birthday gift, this birthday has now passed. There is a need to be upfront about whether you're able to fulfill an order, getting hopes up and then letting them down isn't a nice feeling.

Horrible customer service and delivery… Horrible customer service and delivery will take over a month. I’m still waiting

Be aware 5 stars for the product, but I would have given it 1 star for honesty. When I FINALLY received my order I was pleased. These are cute. But be aware that these are coming from outside the USA. The shipping time and USPS updates are not accurate. The company’s standard response to customer emails tries to be reassuring, but they lack true transparency. You should know that your order will not be shipped within the 2 days that is stated on the website and they are not coming from Delaware. You’ll see true reviews here, but if you Google their web site all you’ll see is 5 star reviews. The reason for that is that they have the option to accept your review or not. AND, notice what they are doing here ….if they don’t like what you have to say, they are doxxing customers. Listing customers personal information is a poor, poor business practice.

FANTASTIC EXPERIENCE After placing my order there was some confusion with the tracking information on the delivery companies' website. I reached out to Yukon Design and they provided the greatest customer service that I have ever received. I am in my 70s and have worked in the customer service industry all of my life and I know how very important it is. I cannot say enough good things about this company. I have shared this experience with several people and intend to order from them again. Thank you, Yukon Design, for your exemplary behavior; I won't ever forget it.

I'm writing a second review as I have… I'm writing a second review as I have finally received my orders. They are as depicted on the website so I'm satisfied with my purchase. The shipment was from outside of the country. It took approximately one month to receive my order and had I known that from the beginning I may have not worried about my order. The carvings of dog and person are lovely.