Shoddy goods, shoddier service. Waited longer for delivery than YDS's outside estimate. Gave the impression the goods were from US so I trusted the company more. Had I known this was just another Chinese scam, I would never have risked an order. The figures finally arrived on 27 Feb and turned out to be so lightweight that they are unstable and fall over easily. Totally insubstantial and very little for the money. Useless for presents, as I had intended them. I followed their delivery instructions and emailed for help to return for a refund, bearing in mind that they only give 30 days. No response. By 15 March I had written two emails and sent a 3rd on that date saying I would ask my Bank to take action to recover the funds if I did not hear from them within 7 days. I received an immediate reply, apologising and saying I should go on their website for return instructions, which I did. However, I was incredulous to read there that the first step was to EMAIL FOR A CODE NUMBER. Why on earth did their "apologetic" email not provide me with that? I have now sent one last message. My 7 days is still running and expires on 22nd March, when I will take action against them. DO NOT ORDER FROM THIS COMPANY.

Unique gift for dog lovers Unusual and touching carving, simple, evocative. Lovely response and relatively prompt delivery. Exactly as depicted. And well-priced for such a unique and well crafted item.

Beautiful product Beautiful product, so happy with my purchase Fast shipping and great ,friendly communication Pleased to support a lovely business

Will not cancel Order I have decided to cancel this order and still waiting for confirmation. I wrote on 14th regarding cancellation of the order and this has not been confirmed. Now the 17th and still no word. This company needs investigating and closed down. They should have a look at my e-mails as I have requested that the order be cancelled. To say it is not based on my experience is untrue and I challenge them to prove otherwise.

Do not buy from this company! I would give this a minus rating if i could. I placed my order at the end of December and have not received it. The parcel tracker said it was attempted for delivery but the address could not be found and the item was undeliverable which is a load of nonsense. There has never been any comparable issue at our address. I emailed the company and they replied they would ship it again. I still have not received anything and asked for a refund with no answer whatsoever. What a disgusting scam company!!