Overcharged and refuse to refund I purchased expedited 2-day shipping and it was sent regularly (received it an entire week later). When I contacted the customer service to request a refund they refused giving a million and one bogus excuses as to why the book came so late. When I told them their customer service was awful/wouldn't be back I was told "my opinion is respected". UNREAL. BEWARE!

Straightforward service. Great experience as far as ordering and receiving my order. I would definitely recommend this company because it is very simple to use. I have not return my book yet and I hope I don't encounter any problem with that. Overall feeling right now is: Awesome.

Over paid for shipping, which was not next day. I found the customer service to be impersonal. I paid $19.99 to receive next day shipping, however Bookrenter does not really offer next day shipping. I had to wait 1 or 2 processing days. I placed my order July 1st to receive July 2nd, received I received my books July 5th.

Process was relatively painless.... The process was painless, relatively. Saved us lots of money since daughter was not intending on keeping books and new/used were quite pricey. Came quickly so she had them in time. BUT not sure if it was her college terms or what but they did not allow us to have for whole term; she still had 3 weeks in terms including finals and we would of had to extend for extra price. Speaking of.. when we did attempt to extend it would just give us an error. We decided just to return because she said she could go online if necessary for info this late in term. But other than that I would recommend just be wary of dates etc.

Books out of stock for rental I was able to rent 2 of the 4 books I need for my fall 2016 semester of college. I attempted over the course of several weeks to rent the other 2 books. I went to another site for the other 2 rentals as I will be leaving for college this weekend. I have, in the past, had great success with renting. This time I was disappointed. Otherwise, I do recommend this site.