Fraudulent payment practice Fraudulent payment practice , stated free trial yet charged my card straight away, now hassle to get my money back Update: after I sent them email and disputed payment on PayPal, they refunded my money.do not forget to cancel pre approved payment on PayPal with them otherwise they ll take money every month

SCAM website that fraudulently charges… SCAM website that fraudulently charges credit card. We cancelled this subscription via their website through some robot chat. Later we discovered they kept billing us. When trying to contact them we discovered there is literally no way to speak to anyone, no way to file a complaint. Even after cancelling a second time they billed us again. We had to contact our credit card company and file a dispute and it turned into a giant mess. A legitimate company does not operate this way. BEWARE of this fraudulent company.

Reported them to the Glendale, CA BBB and got my money back *CBI compliance violation... Told me my ABCmouse service would be interrupted because my credit card was no longer valid (TRUE --because I got a new one 2 months earlier due to fraud activity). However, service was NOT interrupted, they just billed my bank account automatically behind my back. I ignored their cancellation notices because I wanted the subscription to simply 'run out'. Reported them to the Glendale, CA BBB and got my money back --- but they smugly replied that they were 'doing me a favor' and would refund. Despite the fact that it was simply 'the right thing to do', they did refund me...but they didn't like doing the right thing; it made them uncomfortable--you could tell in their BBB response.

STOP NOW...Do Not Subscribe!!! I am writing this review in hopes of sparing every would be subscriber a huge headache. **If you so much as accept a free trial membership from this site, they will require a payment method to be logged with them. It is nearly impossible to cancel any subscription with them. You will be redirected/ rerouted innumerable times. I have attempted to cancel a trial offer with them and in order to do so that has to be done through the parent portal. There it gives options, which send you to other landing pages that contain more offers. You never get a confirmation that you have successfully unsubscribed. I hate these companies that rape your banking account by frustrating a consumer with rerouting. This needs to be stopped. I will be following this up with the FCC.

Teaches evolution as fact (during the reading lessons!) Website is slow. And after six months of a subscription, I feel it did not help my child learn how to read. Plus it teaches evolution as a fact to young children, and the parent does not get to pick the lessons or order of lessons or even the subject of the lessons. When I have set up a reading lesson and walked away, when I get back the lesson is unrelated to learning how to read and rather it is a coloring page or another time wasting/non-learning activity. Or the lesson has turned into a book that is going on about evolution and the age of the earth when I have set up the program to just teach letter sounds. There is almost no parent control unless you are literally sitting next to your child. If I want my child to learn sight words, I can search "sight words" in the search box and choose a sight word lesson. But then that lesson is literally only 60 seconds long and I have to immediately choose another lesson. I can't just set up the program to keep working through sight word activities. Most of the time, the program is just songs and coloring activities. I have had much better success (with a child learning how to read) with another program I used for my older child, but because of the ABC mouse advertising, I tried this one thinking it would be competitive, but that hasn't been the case.