Kathryn Marie
CAResults are incorrect!! I used this product a lot and I really liked that it was fast and comprehensive. At some point they started using an Edmonton based lab for samples based out of Canada. Since this time, the results are often wrong, they don’t correct them when asked. They loose samples, mix up samples, their results end up being incomplete often. I ordered 4 tests in Nov2024, I have had to re-submit swabs now 4 times, and some results are completely incorrect, some are incomplete, and one has been “misplaced” every time and they are now asking me for another swab, the 4th! I have been trying to be patient but it is very clear to me now that the Edmonton Lab is the issue. They can’t seem to get one thing correct. I will be going back to Optimal Selection as it is now mid-April and I still don’t have results on a test ordered in Nov2023, which I re-submitted 4 times! This Lab is well aware of their mistakes as I have emailed them about 8 times. I finally asked for a refund, and they wanted to give me a credit, but I don’t feel that they’re worth my time any longer. The last results were very obviously not even for the correct cat, all of it was 100% incorrect!
customer
USFrom the time they received the swabs From the time they received the swabs, it took 18 business days to receive the results. On their web site, it states up to 14 business days for results. On day 16, I called for an update and I was told they would send me email that afternoon with an update, I did not receive an email.
Brooke Babin
USWith a science background I found the… With a science background I found the results to be more encompassing than optimal selection. They list phenotype with the associated nomenclature in the results. I will be using again.
CHARLES
USFast and accurate Fast and accurate, easy to understand results. The testing kit was easy to use and included a free shipping package for sending the samples to the lab.
ALANA T
USQuick turnaround and thorough … The results were speedy and very thorough. I’m always so impressed by how much can be screened for with just a little saliva. I will only be using CatScan for genetics going forward.