customer
GBFrom the time they received the swabs From the time they received the swabs, it took 18 business days to receive the results. On their web site, it states up to 14 business days for results. On day 16, I called for an update and I was told they would send me email that afternoon with an update, I did not receive an email.
Kathryn Marie
CAResults are incorrect!! I used this product a lot and I really liked that it was fast and comprehensive. At some point they started using an Edmonton based lab for samples based out of Canada. Since this time, the results are often wrong, they don’t correct them when asked. They loose samples, mix up samples, their results end up being incomplete often. I ordered 4 tests in Nov2024, I have had to re-submit swabs now 4 times, and some results are completely incorrect, some are incomplete, and one has been “misplaced” every time and they are now asking me for another swab, the 4th! I have been trying to be patient but it is very clear to me now that the Edmonton Lab is the issue. They can’t seem to get one thing correct. I will be going back to Optimal Selection as it is now mid-April and I still don’t have results on a test ordered in Nov2023, which I re-submitted 4 times! This Lab is well aware of their mistakes as I have emailed them about 8 times. I finally asked for a refund, and they wanted to give me a credit, but I don’t feel that they’re worth my time any longer. The last results were very obviously not even for the correct cat, all of it was 100% incorrect!
Amy Moechnig
GBGreat Test for health and Hair carrying genes I have used catscan for all of my breeding cats. They are fast and accurate. If you have any questions there is always someone that answers the phone! Highly recommend for health as well as coat genetics.
T. N. Massey
GBQuality begins at Sample Collection You have a method of teaching how to obtain a good sample from a cat. This is essential for accurate results. The YouTube video was useful in showing why two people should be involved in taking a sample. You report was clear and covered the genetic problems which are known in Maine Coons.
Michel Vervoort
BEWe have ordered exams for 2 of our cats… We have ordered exams for 2 of our cats (from Belgium) and everything went very well. I mean, answers to questions wrt. the procedure came fast. And the results were available after 2 weeks. So great lab I think. For the swabs we used FedEx to deliver (arrived after 2 days).