Horrible app Horrible app, with no instruction on how to use, no way to login via the web, the bot is horrible, you can't ank question....I have no idea what I am doing.

The "coach" is annoying The "coach" is annoying. It won't let you actually put your real thoughts in - only the preprogrammed responses. I log walking and it records running. Calorie counts are very off. Scale weight was 4 lbs heavier than my doctor and home scale. I interact while winding down in bed at midnight and it whines at me that I haven’t been active (walking, exercising). Duh. I'm in bed. I really don't care for the pre-planned responses o "have" to make. Why can't I actually have an option to ask a question or give my real feelings. Deleting an wrong entry is next to impossible. I hope ot gets better. Ibwas looking forward to using it.

Through my insurance I signed up through my insurance and have used the program for over nine months. I received a scale about a week after signup and a fit bit about 8 weeks later. Tech support has been responsive when I’ve had questions. I was able to eventually join the Facebook group. The only con is the meal tracker. It’s stressful to use, not intuitive, nor does it have a scanner. Lark sent me all kinds of ideas for using the tracker but they were things I had already tried. For example, it is impossible to log things dairy free cream cheese (I’ve tried every way possible and it always comes out as some kind of cream when I look at how Lark counted it.) It is the most time consuming meal tracker I’ve ever used to the point that I just don’t track anymore. Other users report resorting to other tracker apps. If you eat nothing but simple foods and don’t eat out or cook meals with more than five ingredients, I guess it might be fine. 4 stars because it’s not a scam, it does what it says it does. I recently was informed that I can have live coaching sessions so we’ll see how that goes!

Has an F on BBB. -

Nothing personalized about it There is nothing personalized about this app. It is entirely machine-driven, zero human contact. There is no way to say "none of the above." There is no way to say "this is not the help I want." They send equipment I don't need. I already have a scale, blood pressure cuff, activity tracker and food tracker. My tracker apps work better than Lark's built-in versions. The most annoying part is the phony "dialogue" that dictates my answers in ridiculous forms, such as "Woo!" I really do not want a machine that speaks like an idiot. Even cancelling the account is a major pain. I can't believe my insurance company is paying money for this. There must be alternatives out there that actually help.