NON-CUSTOMER SERVICE I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING

Great Product: Polar Cube Wrap Around Knee Brace I ordered a wrap around knee brace. For some reason, when I ordered my Polar Cube, I never a universal wrap with a covering or straps, just a vinyl sided brace and it got dirty really quick. I ordered my knee brace with foam covering and the straps and it got here quickly and worked perfectly. Also, the price through Shop Orthopedics is much less than other online sites (many charging $97 or more!!).

Poor customer service, communication and website design. The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.

I am giving 3 stars for reasonable… I am giving 3 stars for reasonable prices and free shipping, but would give 2 stars otherwise. Ten days ago I ordered something I will need for surgery I’m having tomorrow. The item description said, “usually ships in 1 to 2 business days.” I ordered it on the 6th and they didn’t ship until the 15th of the month, which was 6 business days. Disappointed that the business advertised quick shipping, but did not follow through on that.

Convenient to order and quick to arrive. Quick access, easy to spec and order, reasonably priced, quickly shipped. And I’m finding — high quality. This is the way to go for undersleeve replacement on knee braces as opposed to waiting for a faxed prescription or using your insurance to pay for it at three times the cost from other dealers.