Terrible Customer Service and Response Time This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the customer service number and sent emails. No response for days. I finally got an email back 5 days ago stating that they can do the exchange but no instructions on how to proceed and no response in another 5 days! Unprofessional!

NON-CUSTOMER SERVICE I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING

I ordered a ankle brace for my son and… I ordered a ankle brace for my son and paid extra for quick delivery. The shipping email came with a incorrect tracking number so i couldn’t track the package. I called for 3 days straight leaving messages and not one was returned. I still do not have my brace. I don’t recommend because the customer service is less than poor.

I left 3 voicemail messages the week… I left 3 voicemail messages the week prior to ordering. Every option on the voice menu was sent to the same voicemail box of what sounded like Chris Oliver. No response. I wanted to clarify an option on the braces when ordering online. The one brace had a screw missing and a detached piece. There was a label saying "inspected by ....." and it was laying in the bottom of the box connected to the detached D-ring. The second brace I received was intact. I had to find a screw that fit to hold the D-ring on.

Order site is unclear on sizing method Order site is unclear on sizing method. Brace I received doesn't match picture of what was shown. I have called twice to arrange an exchange and had to leave message and no one has returned my call.