Mother of Athlete I purchased this ankle support for my daughter who was prescribed one last volleyball season after sustaining an ankle injury. She feels the brace gives her the support she needs when landing. My only complaint would be towards the physicians who charged our insurance $500 for the exact ankle (except with their clinics name stitched on strap). I was able to purchase an ankle support for her other ankle direct from your company for $150. The physicians should be ashamed. And your company should not allow such a high mark up on your product. Love the product.....just not the means we were introduced to it

Great Product: Polar Cube Wrap Around Knee Brace I ordered a wrap around knee brace. For some reason, when I ordered my Polar Cube, I never a universal wrap with a covering or straps, just a vinyl sided brace and it got dirty really quick. I ordered my knee brace with foam covering and the straps and it got here quickly and worked perfectly. Also, the price through Shop Orthopedics is much less than other online sites (many charging $97 or more!!).

Poor customer service, communication and website design. The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.

Needed shoes for my elderly dad… I needed some shoes for my elderly dad to wear while he has wrappings on both feet. I saw they had a lot of good options online and called for more info. Product specialist Chris was very helpful in determining what to order and went the extra-mile for us to try some on that afternoon as a will-call pickup. He also expedited processing and shipping of a different pair they didn't have in stock, which we received 1-1/2 days later. My dad is very pleased with both pairs.

Product received as ordered Product was received as ordered. I ordered rhe wrong product and had extreme difficulty reaching this company to return. I finally found an email and they reaponded very quickly apologizing as they have had issues with phone systems. Although i was initially annoyed once i connected with them they were very repsonsive and i would order from this site again