Phyllis Armstrong
GBChris Olivares was my contact Chris Olivares was my contact. We communicated via email regarding a purchase to help relieve my mother’s chronic back pain. I did make an error with the order but was promptly contacted with instructions on how to complete it correctly to get what we needed. I felt Chris went above and beyond to help expedite the order. The Polar Care cold therapy machine has been just what Mom needed. Thank you!
Robert D Smith
GBNON-CUSTOMER SERVICE I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING
Nicole Wyatt
GBTerrible Customer Service and Response Time This company has terrible customer service and i no longer recommend them! The second order I received from them is defective and I need to have it replaced. I've placed numerous phone calls to the customer service number and sent emails. No response for days. I finally got an email back 5 days ago stating that they can do the exchange but no instructions on how to proceed and no response in another 5 days! Unprofessional!
Nyima Chungdak
GBWaiting time is too long and nobody is… Waiting time is too long and nobody is answering the phone and don’t like automatic computer message.we need a real people to talk and I have been trying to reach to you guys but it took me like days but still nobody answer the phone but luckily I got a email from you guys solving my problems .if nobody answering the phone why you guys put phone no over there you should need extra hand to answer the phone too .
Marisha Fort
GBI ordered a ankle brace for my son and… I ordered a ankle brace for my son and paid extra for quick delivery. The shipping email came with a incorrect tracking number so i couldn’t track the package. I called for 3 days straight leaving messages and not one was returned. I still do not have my brace. I don’t recommend because the customer service is less than poor.