Convenient to order and quick to arrive. Quick access, easy to spec and order, reasonably priced, quickly shipped. And I’m finding — high quality. This is the way to go for undersleeve replacement on knee braces as opposed to waiting for a faxed prescription or using your insurance to pay for it at three times the cost from other dealers.

Product received as ordered Product was received as ordered. I ordered rhe wrong product and had extreme difficulty reaching this company to return. I finally found an email and they reaponded very quickly apologizing as they have had issues with phone systems. Although i was initially annoyed once i connected with them they were very repsonsive and i would order from this site again

Needed shoes for my elderly dad… I needed some shoes for my elderly dad to wear while he has wrappings on both feet. I saw they had a lot of good options online and called for more info. Product specialist Chris was very helpful in determining what to order and went the extra-mile for us to try some on that afternoon as a will-call pickup. He also expedited processing and shipping of a different pair they didn't have in stock, which we received 1-1/2 days later. My dad is very pleased with both pairs.

Customer Service Poor I ordered orthopedic braces and it took several calls over at time span of 2 weeks to determine the status of the delivery. After confirming the purchase at the time of purchase, I did not receive the tracking details. I called customer service multiple times and it went directly to voice mail over a two week period. I was able to finally speak to someone who promised that they would send me an email notification on the status of the item the following day and did not hear back from them. After involving other options, the items shipped and within 2 days, received the items. Poor communication on delivery of items and when to receive. Customer service does not exist.

Mother of Athlete I purchased this ankle support for my daughter who was prescribed one last volleyball season after sustaining an ankle injury. She feels the brace gives her the support she needs when landing. My only complaint would be towards the physicians who charged our insurance $500 for the exact ankle (except with their clinics name stitched on strap). I was able to purchase an ankle support for her other ankle direct from your company for $150. The physicians should be ashamed. And your company should not allow such a high mark up on your product. Love the product.....just not the means we were introduced to it