T. Riddell
GBAWR-290DB Problem I had communications with both Vanessa and Liz’ (short for Elizabeth Martinez). Vanessa responded quickly and accurately. When I called the toll-free #, I was directed to Liz, who was terrific. She was knowledgeable and easy to understand. We covered all of the issues, and she provided me with the requested information. Liz’ made me feel a lot better, and I believe our technical problem will be resolved very soon. She’s been super.
MSL
GBGreat customer engagement! The competence displayed, and the easiness of conversing with Laurelle made my purchase not just worth it from a value standpoint but also fun! I made a sound decision based on her ability to communicate effectively about the product. New air, you now have a new customer. Thank you.
Thomas Umpleby
GBExcellent Customer Service Working with Fern resolving my problem was as good as it gets in providing customer service. Responses to back and forth emails were super quick. Fern gets six stars but, unfortunately, only five were available to choose.
John
GBNewair Beer Foster Issue I called Newair about a problem I was having with my Beer Foster which is less than a year old. I talked with Hilary in Customer Service about this problem and she took the time to really listen to me. She took the time to explain what the problem was and how they would resolve my issue. With employees like Hilary she is a real asset to Newair.
Sara Boersma
GBHilary Waight was my service support… Hilary Waight was my service support rep . They took care of my request for a replacement remote less than a days time and gave friendly service ❤️🧡💛