April Daze
USNewAir has wonderful customer service Charles was very helpful and knowledgeable at NewAir support, he was very professional and handled everything wonderfully and efficiently... Thank you Charles
Brian Arceneaux
USThe placing of order was easy and… The placing of order was easy and effective. Disappointed that my last newair nugget ice maker didn’t last but year and half. Happy that I was able to order new one for a good price.
MSL
USGreat customer engagement! The competence displayed, and the easiness of conversing with Laurelle made my purchase not just worth it from a value standpoint but also fun! I made a sound decision based on her ability to communicate effectively about the product. New air, you now have a new customer. Thank you.
Thomas Umpleby
USExcellent Customer Service Working with Fern resolving my problem was as good as it gets in providing customer service. Responses to back and forth emails were super quick. Fern gets six stars but, unfortunately, only five were available to choose.
Colin Peter Dickie
CAMy ice machine… My ice machine chocked up some plastic pieces and since I live in Mexico Amazon would not extend the warranty. They did give me the number to Newair. I spoke with Elizabeth about the issue and all was good till I mentioned Mexico then she had to speak to a supervisor as they do not ship here. She worked the problem and kept me informed along the way and found a resolution. I contacted a cousin would often goes across the boarder from Canada to the USA and she acquired a postal delivery box and that satisfied Newair so they sent a replacement the next day. I only had to pay the small shipping fee. AWESOME job guy