Returning Customer
GBWe are returning NewAir customers We are returning NewAir customers, primarily because we appreciate the products, the customer service (Hilary) was excellent, and the shopping process is very easy and the delivery was even better, quick, on time and as expected.
Colin Peter Dickie
CAMy ice machine… My ice machine chocked up some plastic pieces and since I live in Mexico Amazon would not extend the warranty. They did give me the number to Newair. I spoke with Elizabeth about the issue and all was good till I mentioned Mexico then she had to speak to a supervisor as they do not ship here. She worked the problem and kept me informed along the way and found a resolution. I contacted a cousin would often goes across the boarder from Canada to the USA and she acquired a postal delivery box and that satisfied Newair so they sent a replacement the next day. I only had to pay the small shipping fee. AWESOME job guy
Thomas Umpleby
GBExcellent Customer Service Working with Fern resolving my problem was as good as it gets in providing customer service. Responses to back and forth emails were super quick. Fern gets six stars but, unfortunately, only five were available to choose.
MSL
GBGreat customer engagement! The competence displayed, and the easiness of conversing with Laurelle made my purchase not just worth it from a value standpoint but also fun! I made a sound decision based on her ability to communicate effectively about the product. New air, you now have a new customer. Thank you.
Blake Gregory
GBNewair AWR-290DB Wine Cooler Display flashing isssue I called customer service to discuss an issue with my Newair wine cooler. I spoke with Laurellee and she diagnosed the issue and problem resolution within minutes. She provided excellent customer service and I was very pleased with the outcome. She was vey pleasant to deal with. She is an asset to your company.