Knowledgeable and Professional Very knowledgeable about your products. Friendly Atmosphere. Thanks Fernando for your quick and professional help. 👍

Excellent First Purchase Experience Customer service was superior. The Loar mandolin I purchased arrived with an excellent setup. I didn't have to do a thing. Shipping was speedy and right in between Christmas and New Years to boot. I haven't had any previous experience with Music Store Live, but their level of service far exceeded what I'm used to with the big online retailers.

Trustworthy store for high-end gear I’m a repeat customer. I browse Music Store Live’s exquisite inventory every now and then. Every time I have made a purchase it has been smooth, uneventful, and I’ve been very satisfied with my purchase. The one time when I wasn’t entirely satisfied (customer error, I didn’t know what “relic guitar” meant and I got myself one), the return was super easy. Once I realized my mistake, I called the store, I explained my situation, and within 5 minutes they had issued my RMA. I strongly recommend this store. I look forward to do business with them in the future again.

A Guitar Delivered Perfect Guitar was delivered right on time, communication was excellent. They said that a tech would go over it, set it up and it happened, the guitar was perfect out of the box! The little envelope holding the hex key had been opened and taped shut, and I knew the neck had been adjusted. This guitar plays like a dream. I also appreciated the nice discount on the website. I will definitely shop with you again. This guitar was exactly what I wanted at a very reasonable price. Free shipping was another bonus. Can't say enough good about this deal and the vendor.

very pleasant shopping experience Great shopping experience, they had the item I was looking for which I could not find somewhere else plus it was succesfully delivered to Germany where I live.