I got a guitar through Music Store… I got a guitar through Music Store Live. It came damaged with a crack in the back of the guitar and a cracked knob. I returned the guitar and apparently it got damaged again through FedEx on the return. Their returns/tech people blamed me and tried to put this all on the customer, when in reality it was an issue with how FedEx treats their packages. The return/tech people were stubborn and hard headed. However, Fernando Fajardo, who was the head of this, was great and so understanding, and sent a replacement without question. Sometimes, as the customer you need to speak up when you're not being treated fairly. It doesn't always make you a Karen. If you are an honest person, I doubt you will have a bad time going through Fernando. He's a good man.

Trustworthy store for high-end gear I’m a repeat customer. I browse Music Store Live’s exquisite inventory every now and then. Every time I have made a purchase it has been smooth, uneventful, and I’ve been very satisfied with my purchase. The one time when I wasn’t entirely satisfied (customer error, I didn’t know what “relic guitar” meant and I got myself one), the return was super easy. Once I realized my mistake, I called the store, I explained my situation, and within 5 minutes they had issued my RMA. I strongly recommend this store. I look forward to do business with them in the future again.

I love music 🎶 I like music for example sounding of music,it makes me feel happy , secondly if I'm angry it make me to calm and be happy so music is great to listen , moreover I will said music is for everybody

Great, Easy Service! A+ I had been researching a specific Martin guitar for some years and there were none available in my local market. I found it online at MusicStoreLive. After emailing the store directly, Ben got back to me within an hour and after answering a few more of my questions, we had worked out an agreement to purchase the guitar by that afternoon. I needed it for my sister's wedding and he got it to me ASAP. If I lived in CA, this would be my local shop! I would do business with them again.

Great place to deal with. As in the past, MSL has been able to put the guitar I want in my hands within my budget. However, there is still no history of previous purchases that I've made showing up in my acct, also I have never received a guitar within two days, usually at least a week. Other than that, great place to buy from. Thanks. Bob