I got a guitar through Music Store… I got a guitar through Music Store Live. It came damaged with a crack in the back of the guitar and a cracked knob. I returned the guitar and apparently it got damaged again through FedEx on the return. Their returns/tech people blamed me and tried to put this all on the customer, when in reality it was an issue with how FedEx treats their packages. The return/tech people were stubborn and hard headed. However, Fernando Fajardo, who was the head of this, was great and so understanding, and sent a replacement without question. Sometimes, as the customer you need to speak up when you're not being treated fairly. It doesn't always make you a Karen. If you are an honest person, I doubt you will have a bad time going through Fernando. He's a good man.

Excellent First Purchase Experience Customer service was superior. The Loar mandolin I purchased arrived with an excellent setup. I didn't have to do a thing. Shipping was speedy and right in between Christmas and New Years to boot. I haven't had any previous experience with Music Store Live, but their level of service far exceeded what I'm used to with the big online retailers.

A Guitar Delivered Perfect Guitar was delivered right on time, communication was excellent. They said that a tech would go over it, set it up and it happened, the guitar was perfect out of the box! The little envelope holding the hex key had been opened and taped shut, and I knew the neck had been adjusted. This guitar plays like a dream. I also appreciated the nice discount on the website. I will definitely shop with you again. This guitar was exactly what I wanted at a very reasonable price. Free shipping was another bonus. Can't say enough good about this deal and the vendor.

Hi Music Store Live Hi Music Store Live. Thank you for the fine Fender guitar, and for great customer service!

Lucky find. The product I ordered arrived in a timely fashion and in mint condition. The price beat all other competitors for the same brand new unit.