Custom ordered Skervesen Raptor From the beginning of the process to the end, it was great and seamless. The individual, Ben, who assisted me with this was extremely patient and understanding. There was a lot of back and forth as this was my first custom order, never ordered anything custom prior to this, but after this experience I know exactly who and where to go for my custom guitars as this isn’t my last customer order I’ll be placing. Thank you Ben!!

very pleasant shopping experience Great shopping experience, they had the item I was looking for which I could not find somewhere else plus it was succesfully delivered to Germany where I live.

Excellent First Purchase Experience Customer service was superior. The Loar mandolin I purchased arrived with an excellent setup. I didn't have to do a thing. Shipping was speedy and right in between Christmas and New Years to boot. I haven't had any previous experience with Music Store Live, but their level of service far exceeded what I'm used to with the big online retailers.

Great place to deal with. As in the past, MSL has been able to put the guitar I want in my hands within my budget. However, there is still no history of previous purchases that I've made showing up in my acct, also I have never received a guitar within two days, usually at least a week. Other than that, great place to buy from. Thanks. Bob

Great, Easy Service! A+ I had been researching a specific Martin guitar for some years and there were none available in my local market. I found it online at MusicStoreLive. After emailing the store directly, Ben got back to me within an hour and after answering a few more of my questions, we had worked out an agreement to purchase the guitar by that afternoon. I needed it for my sister's wedding and he got it to me ASAP. If I lived in CA, this would be my local shop! I would do business with them again.