I got a guitar through Music Store… I got a guitar through Music Store Live. It came damaged with a crack in the back of the guitar and a cracked knob. I returned the guitar and apparently it got damaged again through FedEx on the return. Their returns/tech people blamed me and tried to put this all on the customer, when in reality it was an issue with how FedEx treats their packages. The return/tech people were stubborn and hard headed. However, Fernando Fajardo, who was the head of this, was great and so understanding, and sent a replacement without question. Sometimes, as the customer you need to speak up when you're not being treated fairly. It doesn't always make you a Karen. If you are an honest person, I doubt you will have a bad time going through Fernando. He's a good man.

very pleasant shopping experience Great shopping experience, they had the item I was looking for which I could not find somewhere else plus it was succesfully delivered to Germany where I live.

Custom ordered Skervesen Raptor From the beginning of the process to the end, it was great and seamless. The individual, Ben, who assisted me with this was extremely patient and understanding. There was a lot of back and forth as this was my first custom order, never ordered anything custom prior to this, but after this experience I know exactly who and where to go for my custom guitars as this isn’t my last customer order I’ll be placing. Thank you Ben!!

Great, Easy Service! A+ I had been researching a specific Martin guitar for some years and there were none available in my local market. I found it online at MusicStoreLive. After emailing the store directly, Ben got back to me within an hour and after answering a few more of my questions, we had worked out an agreement to purchase the guitar by that afternoon. I needed it for my sister's wedding and he got it to me ASAP. If I lived in CA, this would be my local shop! I would do business with them again.

Excellent First Purchase Experience Customer service was superior. The Loar mandolin I purchased arrived with an excellent setup. I didn't have to do a thing. Shipping was speedy and right in between Christmas and New Years to boot. I haven't had any previous experience with Music Store Live, but their level of service far exceeded what I'm used to with the big online retailers.