Excellent First Purchase Experience Customer service was superior. The Loar mandolin I purchased arrived with an excellent setup. I didn't have to do a thing. Shipping was speedy and right in between Christmas and New Years to boot. I haven't had any previous experience with Music Store Live, but their level of service far exceeded what I'm used to with the big online retailers.

Trustworthy store for high-end gear I’m a repeat customer. I browse Music Store Live’s exquisite inventory every now and then. Every time I have made a purchase it has been smooth, uneventful, and I’ve been very satisfied with my purchase. The one time when I wasn’t entirely satisfied (customer error, I didn’t know what “relic guitar” meant and I got myself one), the return was super easy. Once I realized my mistake, I called the store, I explained my situation, and within 5 minutes they had issued my RMA. I strongly recommend this store. I look forward to do business with them in the future again.

Excellent Service Super fast shipping. Everything arrived pristine which is important when spending $. Quick response from their team when I had a few questions when trying to make my decisions. Thank you.

Hi Music Store Live Hi Music Store Live. Thank you for the fine Fender guitar, and for great customer service!

Always a great experience with Music… Always a great experience with Music Store Live! They stand behind their goal of bringing the store to the customer. Fantastic in-stock selection, easy and transparent free return process, and excellent advice on the instruments. Ben has assisted me with several purchases, really helpful. He personally played my newest bass, Sadowsky Metroline Limited Edition, so could talk about the instrument. Not an assembly line type of process at all.Highly recommend!