Second Review Second Review (see initial review below) As suggested I emailed Myzone on the 'listening' email address noted within their response my previous post (sorry but Trust Pilot do not allow email addresses to be used in reviews) with my additional feedback but I never received any response. DREADFUL Customer Services.

I like the concept and when it works… I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.

Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

We've been trying to return products… We've been trying to return products and haven't been able to get in contact with anyone. There is no phone number listed and they don't respond to their customer service emails.

Replacement received very quickly Have just had my MZ-3 replaced (it developed a battery issue) with no quibble and no delay (5 day turn around). The customer support team (Melissa and Abigail) were helpful and responsive, and I can't fault their assistance. Thank you Myzone UK.