PRODUCT WONT HOLD CHARGE AND NO CUSTOMER SERVICE We wrote them on Feb 19th, finally got a response back from Abbie (weeks later) and she asked us to confirm shipping address but then never wrote back or sent the replacement. Then we wrote to myzone again and Gie responded, asking us to do all these tests. We completed the test and the item still doesn't hold a charge and now no response from Gie. I agree that they are trying not to cover replacements. DO NOT BUY THIS PRODUCT!!!! NO CUSTOMER SERVICE AT ALL. UPDATE: we responded to the email address that that myzone left in the response to our review. We sent a copy of all communication to them that we had with Abbie and Gie. They talked about what each individual should have done and how they plan to use this to train customer service. We received the replacement within days of writing the review. Appreciate the help in getting the replacement.

No Service at My Zone I have had my MZ Switch for almost a year and have had nothing but trouble with not connecting or connecting and then dropping out. Have done all troubleshooting including ensuring device is fully charged and even bought 2 extra belts to try. No response to support ticket lodged through bot after 7 days. I replaced an earlier model as it had the same issues but it seems all their products have the same problems. I think they are waiting out warranty period before responding. Referring issue to Australian Fair Trading.

Second Review Second Review (see initial review below) As suggested I emailed Myzone on the 'listening' email address noted within their response my previous post (sorry but Trust Pilot do not allow email addresses to be used in reviews) with my additional feedback but I never received any response. DREADFUL Customer Services.

Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...