Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

I’m really disappointed with the… I’m really disappointed with the customer service or lack of currently with Myzone. My device is not storing data as it should and I have now opened 2 support tickets, the first on 27th feb 2024 - over 2 weeks ago, the second on 7th March, nearly a week ago I’ve had no response and both tickets say 2-3days even with the delay. I use my device everyday and to have something that isn’t working as expected is extremely disappointing

Dreadful fitness tracker Dreadful fitness tracker. Firstly the help files all relate to an old version of the app so when you set it up nothing looks like it does in the instructions, secondly when you wear it, I couldn’t see any live workout trackers. Ease of use 1/10, website use 1/10. Apple Watch and the associated Fitness app is miles better, waste of £60 utter tosh.

My ordinary experience with myzone.org… My ordinary experience with myzone.org was mediocore - neither too good, nor too bad. The staff were fairly pleasant and there seemed to be a sizable selection of products though I didn't personally engage in any purchses. As far as customer service goes, there was nothing noteworthy to mention - it was kinda avergae. I had to wait a few days for them to answer & thier response wasn't too helpful. But I managed to solve the issue in the end. All in all, a fairyl midling experience with myzone.org.

Replacement received very quickly Have just had my MZ-3 replaced (it developed a battery issue) with no quibble and no delay (5 day turn around). The customer support team (Melissa and Abigail) were helpful and responsive, and I can't fault their assistance. Thank you Myzone UK.