Updated review Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star

I’m really disappointed with the… I’m really disappointed with the customer service or lack of currently with Myzone. My device is not storing data as it should and I have now opened 2 support tickets, the first on 27th feb 2024 - over 2 weeks ago, the second on 7th March, nearly a week ago I’ve had no response and both tickets say 2-3days even with the delay. I use my device everyday and to have something that isn’t working as expected is extremely disappointing

Dreadful fitness tracker Dreadful fitness tracker. Firstly the help files all relate to an old version of the app so when you set it up nothing looks like it does in the instructions, secondly when you wear it, I couldn’t see any live workout trackers. Ease of use 1/10, website use 1/10. Apple Watch and the associated Fitness app is miles better, waste of £60 utter tosh.

Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

Reliable HR Tracker MyZone provides a reliable way for me to track my heart rate during planned workouts*. I like that I can virtually cheer on my connections. I like that I can compare workout-to-workout, month-to-month, and year-to-year what my output is/was. *I don't always put it on if I decide to do a quick core or yoga or pilates session, but I do use for my longer cardio/strength stacked workouts.