No Service at My Zone I have had my MZ Switch for almost a year and have had nothing but trouble with not connecting or connecting and then dropping out. Have done all troubleshooting including ensuring device is fully charged and even bought 2 extra belts to try. No response to support ticket lodged through bot after 7 days. I replaced an earlier model as it had the same issues but it seems all their products have the same problems. I think they are waiting out warranty period before responding. Referring issue to Australian Fair Trading.

Easy to Use Wearable for You & Friends It's an easy to use wearable. The device lets you track your activities duration and the heartrate keeps track of intensity. Join challenges with friends or run it solo. It's a good device and helps encourage consistency with your exercises and has some fun community features.

My ordinary experience with myzone.org… My ordinary experience with myzone.org was mediocore - neither too good, nor too bad. The staff were fairly pleasant and there seemed to be a sizable selection of products though I didn't personally engage in any purchses. As far as customer service goes, there was nothing noteworthy to mention - it was kinda avergae. I had to wait a few days for them to answer & thier response wasn't too helpful. But I managed to solve the issue in the end. All in all, a fairyl midling experience with myzone.org.

Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...