Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

Can’t fault it! I love my myzone it really motivates me to put more effort into my work out. Watching the MEPS go up boosts me! I’ve had a few issues where I’ve needed help and the customer service has always been quick and helpful resolving my issues.

Awful customer service.. Awful customer service... Happy to take your cash, but the after sales support is woeful. Currently waiting 7 days for a reply to my message - 3rd separate time I’ve been in touch to resolve the same issue. Shame, because the heart rate tracking is actually really helpful.

Easy to Use Wearable for You & Friends It's an easy to use wearable. The device lets you track your activities duration and the heartrate keeps track of intensity. Join challenges with friends or run it solo. It's a good device and helps encourage consistency with your exercises and has some fun community features.

Updated review Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star