Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

I like the concept and when it works… I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.

Terrible customer service - buy another product. I’ve had a myzone for circa 2 years. I love the interface and bar intermittent faults I found that it helped keep me motivated and focussed BUT The customer service is the worst I’ve ever known. My product has totally stopped working. I’ve raised 2 support tickets (both ignored) and even emailed the address posted on response to other comments on here (again ignored). I’m outside the warranty period however wouldn’t expect a £140 product to have a faulty batter this soon. At first I’d planned to buy another if I was offered a discount code (you can also find them online) but based on this service absolutely no chance.

Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...

I’m really disappointed with the… I’m really disappointed with the customer service or lack of currently with Myzone. My device is not storing data as it should and I have now opened 2 support tickets, the first on 27th feb 2024 - over 2 weeks ago, the second on 7th March, nearly a week ago I’ve had no response and both tickets say 2-3days even with the delay. I use my device everyday and to have something that isn’t working as expected is extremely disappointing