We've been trying to return products… We've been trying to return products and haven't been able to get in contact with anyone. There is no phone number listed and they don't respond to their customer service emails.

Updated review Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star

PRODUCT WONT HOLD CHARGE AND NO CUSTOMER SERVICE We wrote them on Feb 19th, finally got a response back from Abbie (weeks later) and she asked us to confirm shipping address but then never wrote back or sent the replacement. Then we wrote to myzone again and Gie responded, asking us to do all these tests. We completed the test and the item still doesn't hold a charge and now no response from Gie. I agree that they are trying not to cover replacements. DO NOT BUY THIS PRODUCT!!!! NO CUSTOMER SERVICE AT ALL. UPDATE: we responded to the email address that that myzone left in the response to our review. We sent a copy of all communication to them that we had with Abbie and Gie. They talked about what each individual should have done and how they plan to use this to train customer service. We received the replacement within days of writing the review. Appreciate the help in getting the replacement.

Terrible customer service - buy another product. I’ve had a myzone for circa 2 years. I love the interface and bar intermittent faults I found that it helped keep me motivated and focussed BUT The customer service is the worst I’ve ever known. My product has totally stopped working. I’ve raised 2 support tickets (both ignored) and even emailed the address posted on response to other comments on here (again ignored). I’m outside the warranty period however wouldn’t expect a £140 product to have a faulty batter this soon. At first I’d planned to buy another if I was offered a discount code (you can also find them online) but based on this service absolutely no chance.

Can’t fault it! I love my myzone it really motivates me to put more effort into my work out. Watching the MEPS go up boosts me! I’ve had a few issues where I’ve needed help and the customer service has always been quick and helpful resolving my issues.