Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

We've been trying to return products… We've been trying to return products and haven't been able to get in contact with anyone. There is no phone number listed and they don't respond to their customer service emails.

My ordinary experience with myzone.org… My ordinary experience with myzone.org was mediocore - neither too good, nor too bad. The staff were fairly pleasant and there seemed to be a sizable selection of products though I didn't personally engage in any purchses. As far as customer service goes, there was nothing noteworthy to mention - it was kinda avergae. I had to wait a few days for them to answer & thier response wasn't too helpful. But I managed to solve the issue in the end. All in all, a fairyl midling experience with myzone.org.

Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...

Not a perfect monitor for every fitness… Not a perfect monitor for every fitness program - but overall it seems to work. Best if used as a reference level monitor - not actual count for calories burned. Just a good assessment if your workout effort is going up or down from day to day.