I’m really disappointed with the… I’m really disappointed with the customer service or lack of currently with Myzone. My device is not storing data as it should and I have now opened 2 support tickets, the first on 27th feb 2024 - over 2 weeks ago, the second on 7th March, nearly a week ago I’ve had no response and both tickets say 2-3days even with the delay. I use my device everyday and to have something that isn’t working as expected is extremely disappointing

Awful customer service Overpriced, underperforming device. However that’s not the reason for the 1 star review. The customer service from MyZone is possibly the worst I’ve ever experienced. Device isn’t working as it should. Contact via customer service involves a reply some 7 days later, with each reply taking just as long and typically involving a copy and paste of the initial reply, with zero intent to actually find a solution for the faulty device.

Can’t fault it! I love my myzone it really motivates me to put more effort into my work out. Watching the MEPS go up boosts me! I’ve had a few issues where I’ve needed help and the customer service has always been quick and helpful resolving my issues.

Reliable HR Tracker MyZone provides a reliable way for me to track my heart rate during planned workouts*. I like that I can virtually cheer on my connections. I like that I can compare workout-to-workout, month-to-month, and year-to-year what my output is/was. *I don't always put it on if I decide to do a quick core or yoga or pilates session, but I do use for my longer cardio/strength stacked workouts.

Dreadful fitness tracker Dreadful fitness tracker. Firstly the help files all relate to an old version of the app so when you set it up nothing looks like it does in the instructions, secondly when you wear it, I couldn’t see any live workout trackers. Ease of use 1/10, website use 1/10. Apple Watch and the associated Fitness app is miles better, waste of £60 utter tosh.