Big improvement in Customer Service - Tech team, take note! Well - I'm not sure what's happened lately but the Customer Service has massively stepped up after what seemed like a long dip in quality. I want to give huge props to both Leryn and Abigail - the former for troubleshooting with my old MZ3 and setting me up with the MZ1 and then Abigail for providing help with initial bugs with the MZ1 before ultimately providing a replacement. Keep hold of these two! Now, if only the tech was as reliable...

My ordinary experience with myzone.org… My ordinary experience with myzone.org was mediocore - neither too good, nor too bad. The staff were fairly pleasant and there seemed to be a sizable selection of products though I didn't personally engage in any purchses. As far as customer service goes, there was nothing noteworthy to mention - it was kinda avergae. I had to wait a few days for them to answer & thier response wasn't too helpful. But I managed to solve the issue in the end. All in all, a fairyl midling experience with myzone.org.

Dreadful fitness tracker Dreadful fitness tracker. Firstly the help files all relate to an old version of the app so when you set it up nothing looks like it does in the instructions, secondly when you wear it, I couldn’t see any live workout trackers. Ease of use 1/10, website use 1/10. Apple Watch and the associated Fitness app is miles better, waste of £60 utter tosh.

Great product but poor customer service The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

I like the concept and when it works… I like the concept and when it works it’s pretty decent. I’ve been having issues with it not recording workouts and trying to get hold of customer service has been a nightmare. I just seem to get a chat bot throwing articles at me with no relevance to my issue. It’s turning out to be more hassle than it’s worth having to try and contact customer support to have MEPs added every time I work out! Is there any way to actually speak to someone? Pretty poor experience so far.