Great customer support Had an issue charging my safe and contacted Vaultek and received an email from Brandon to ship to them and he and Todd had it back to me within a week. Excellent customer support--very appreciative

Awesome safe Awesome safe. Fast shipping. Very easy to program fingerprints. Sleek design. Only thing I recommend is a way to plug in a humidifier.

Trading one level of security for another The fingerprint scanner, materials, and design features are great. The one MAJOR Drawback is the ancient WiFi technology. You have to lessen your WiFi networks security to get WiFi alerts with X-finity. One shouldn't have to sacrifice one level of security for another when buying an expensive, otherwise high quality safe. Every other aspect of this safe is phenomenal.

Product switch - pod/bag combo I bought the Lifepod 2.0 and had it in my cart when I received the offer to add the sling bag. I didn't realize in doing so, it swapped the model safe. I had selected the biometric model and it switched to only keyed entry. I didn't realize until I received and was disappointed to receive the lesser model due to a maketing promotion.

Great customer contact Great customer contact, excellent repair service, speedy, well packed return safe. Just excellent all the way around. Got my safe back, works great!! Kevin Burke Methuen, Ma.