Mrs. Brennan
GBFinally a watch that does EXACTLY what parents need it to do! This watch was easy to set up straight out of the box. Clear, easy to understand instructions and help videos, for the not so tech savvy parents. Emails from Ticktalk every step of the way. Customer service was available, friendly and fixed my minor GPS tracking issue within seconds. And the best part, with the DND function, once explained to teachers, SCHOOL APPROVED! Finally a watch that does exactly what parents need it to do!
Qinny
GBgreat watch for kids watch signal and gps functions are stable, no build-in game for kids, very convenient to use. Customer service is super good. We had a couple of issues with watch band and charging cables, and customer service has been always very helpful. Already recommended to several friends with primary school kids.
Nancy
GB.... Everything looked great when I received the phone, until it was time to pair it. There was no settings option available go get to the QR code. All it was was the home screen, lock screen to enter in a password, and the notifications screen. After numerous attempts to figure it out on my own I was unsuccessful, so I called customer service. Upon speaking with the rep she was able to see the watch was previously purchased and set up by some guy name JAKE. She said some ppl often set up these devices and end up returning them for whatever reason. Its pretty disa to know that the devices that are being sent back are put back in the self and being sent out to the next customer that purchases it. It makes me wonder if device was used or even refurbished for that matter. For the inconvenience I did get a 20 credit back to me CC and she was able to reset the settings but still do BETTER Tick Talk. Your devices aren't cheap. Customers shouldnt have to be dealing with these issues. I hope I dont have issues with the watch itself in the days or weeks to come.
Jennifer Goodrich
GBExcellent customer service! We bought this watch for our 9 year old for his birthday. After reading many reviews, we were excited about all the parent protections and customized features. Unfortunately, only a few days after his birthday, our our puppy got a hold of it. We reached out to customer service, and they were extremely helpful in finding us a replacement product!
Lauren Dean
GBJust a Headache All set up instructions have to be looked up online. Watch wouldn't allow video call from the watch to my phone. Website didn't have a customer service number, took forever to find it online. Once able to call the service was great and quick, but email service request took over 24 hours to respond. Location wouldn't work! Showed him on the other side of town when the watch was right next to me. Still doesn't have functioning location, it is off by a half mile or more. Not helpful, not as advertised.