Lauren Dean
GBJust a Headache All set up instructions have to be looked up online. Watch wouldn't allow video call from the watch to my phone. Website didn't have a customer service number, took forever to find it online. Once able to call the service was great and quick, but email service request took over 24 hours to respond. Location wouldn't work! Showed him on the other side of town when the watch was right next to me. Still doesn't have functioning location, it is off by a half mile or more. Not helpful, not as advertised.
Jennifer Goodrich
GBExcellent customer service! We bought this watch for our 9 year old for his birthday. After reading many reviews, we were excited about all the parent protections and customized features. Unfortunately, only a few days after his birthday, our our puppy got a hold of it. We reached out to customer service, and they were extremely helpful in finding us a replacement product!
Amanda Godwin
GBBest ever!! I got two watches for my 8yr old twin boys. These watches are better than I could ever imagine! They give me peace of mind and keep me in contact with them anytime I need. I love the do not disturb feature and how the gps updates immediately. They also lessen the anxiety that my kids had from not being able to see me immediately (ie. Park, ride, walking). 100% buy again! Everyone should buy their child one!!
Nancy
GB.... Everything looked great when I received the phone, until it was time to pair it. There was no settings option available go get to the QR code. All it was was the home screen, lock screen to enter in a password, and the notifications screen. After numerous attempts to figure it out on my own I was unsuccessful, so I called customer service. Upon speaking with the rep she was able to see the watch was previously purchased and set up by some guy name JAKE. She said some ppl often set up these devices and end up returning them for whatever reason. Its pretty disa to know that the devices that are being sent back are put back in the self and being sent out to the next customer that purchases it. It makes me wonder if device was used or even refurbished for that matter. For the inconvenience I did get a 20 credit back to me CC and she was able to reset the settings but still do BETTER Tick Talk. Your devices aren't cheap. Customers shouldnt have to be dealing with these issues. I hope I dont have issues with the watch itself in the days or weeks to come.
Jamie C
GBTop Notch Company/Product My kid loves this watch and so do I. He adores this watch because it makes him feel like a big kid. We like it because we can track him at all times. I also love the do not disturb feature that we can turn on during school. I had an issue with the watch I sent a message to customer service. My request was answered within one hour. My issue was resolved quickly and the outcome exceeded my expectations! Their customer service is top notch! I would recommend this product and this company to everyone!