Jennifer Goodrich
GBExcellent customer service! We bought this watch for our 9 year old for his birthday. After reading many reviews, we were excited about all the parent protections and customized features. Unfortunately, only a few days after his birthday, our our puppy got a hold of it. We reached out to customer service, and they were extremely helpful in finding us a replacement product!
Jamie C
GBTop Notch Company/Product My kid loves this watch and so do I. He adores this watch because it makes him feel like a big kid. We like it because we can track him at all times. I also love the do not disturb feature that we can turn on during school. I had an issue with the watch I sent a message to customer service. My request was answered within one hour. My issue was resolved quickly and the outcome exceeded my expectations! Their customer service is top notch! I would recommend this product and this company to everyone!
Jill
GBAwesome watch, great customer service! My babies love their watches! I love they have the freedom to text and call friends and family that I approve through the APP. It also gives me peace of mind to be able to track them when they are away from me, especially with them now riding the bus from school in afternoons. An added bonus is the customer service. Tiffany Adams, a customer service manager, not only responded to my issue quickly but made me feel valued as a customer. I did days of research and comparing kids smart watches before choosing this one and I am so glad I did!
Steven
GBOverall the watch is great Overall the watch is great! We have two watches for both of my two littles. A needed update though: The 'Do Not Disturb' function doesn't allow a carry over into the next day. So you have to set two separate DND functions for sleep time. As well, they don't overlap or meet exactly, so there is a one minute time frame from 11:59 PM to 12:00AM which allows for messages and notifications to come through the watch in the middle of the night. The kids love that they can now be in touch with everyone in our family!
Kristy Flynn
GBAwesome Investment! Love! Ordered this watch for my 9 year old son who isn’t ready for a phone yet and was having some anxiety at school. Now he can text/call us whenever he needs to and trust me he does lol! Love the GPS location feature and how I can control all aspects of his watch through the app on my phone. Highly recommend!