Nancy
GB.... Everything looked great when I received the phone, until it was time to pair it. There was no settings option available go get to the QR code. All it was was the home screen, lock screen to enter in a password, and the notifications screen. After numerous attempts to figure it out on my own I was unsuccessful, so I called customer service. Upon speaking with the rep she was able to see the watch was previously purchased and set up by some guy name JAKE. She said some ppl often set up these devices and end up returning them for whatever reason. Its pretty disa to know that the devices that are being sent back are put back in the self and being sent out to the next customer that purchases it. It makes me wonder if device was used or even refurbished for that matter. For the inconvenience I did get a 20 credit back to me CC and she was able to reset the settings but still do BETTER Tick Talk. Your devices aren't cheap. Customers shouldnt have to be dealing with these issues. I hope I dont have issues with the watch itself in the days or weeks to come.
Jamie C
GBTop Notch Company/Product My kid loves this watch and so do I. He adores this watch because it makes him feel like a big kid. We like it because we can track him at all times. I also love the do not disturb feature that we can turn on during school. I had an issue with the watch I sent a message to customer service. My request was answered within one hour. My issue was resolved quickly and the outcome exceeded my expectations! Their customer service is top notch! I would recommend this product and this company to everyone!
Kristy Flynn
GBAwesome Investment! Love! Ordered this watch for my 9 year old son who isn’t ready for a phone yet and was having some anxiety at school. Now he can text/call us whenever he needs to and trust me he does lol! Love the GPS location feature and how I can control all aspects of his watch through the app on my phone. Highly recommend!
Jill
GBAwesome watch, great customer service! My babies love their watches! I love they have the freedom to text and call friends and family that I approve through the APP. It also gives me peace of mind to be able to track them when they are away from me, especially with them now riding the bus from school in afternoons. An added bonus is the customer service. Tiffany Adams, a customer service manager, not only responded to my issue quickly but made me feel valued as a customer. I did days of research and comparing kids smart watches before choosing this one and I am so glad I did!
Amanda Godwin
GBBest ever!! I got two watches for my 8yr old twin boys. These watches are better than I could ever imagine! They give me peace of mind and keep me in contact with them anytime I need. I love the do not disturb feature and how the gps updates immediately. They also lessen the anxiety that my kids had from not being able to see me immediately (ie. Park, ride, walking). 100% buy again! Everyone should buy their child one!!