Jill
GBAwesome watch, great customer service! My babies love their watches! I love they have the freedom to text and call friends and family that I approve through the APP. It also gives me peace of mind to be able to track them when they are away from me, especially with them now riding the bus from school in afternoons. An added bonus is the customer service. Tiffany Adams, a customer service manager, not only responded to my issue quickly but made me feel valued as a customer. I did days of research and comparing kids smart watches before choosing this one and I am so glad I did!
G'sBre
GBWe love our TickTalk4 User/kid friendly. Reasonably priced, reliable service and stays charged for a while. The only draw back is sometimes i notice the tracker isn't always spot on. I believe the tracker is dependent on the neighboring cellular towers so it can only be as accurate as the reception. I love how you can approve or disapprove who your child communicates with on their watch. The peace of mind I get with my child having this watch is priceless! I would certainly recommend parents look into TickTalk. I researched two other options and didn't choose them due to short battery life, and lack of safety precautions. We selected TickTalk4 as a way to slow walk our child into having their own phone. If they show responsibility with this watch by keeping up with it and keeping it charged etc than a phone will come next. If you want something you and your child can use to communicate(text or video call) eachother and make sure they are safe when not in your presence, this product is for you!
Lauren Dean
GBJust a Headache All set up instructions have to be looked up online. Watch wouldn't allow video call from the watch to my phone. Website didn't have a customer service number, took forever to find it online. Once able to call the service was great and quick, but email service request took over 24 hours to respond. Location wouldn't work! Showed him on the other side of town when the watch was right next to me. Still doesn't have functioning location, it is off by a half mile or more. Not helpful, not as advertised.
Jennifer Goodrich
GBExcellent customer service! We bought this watch for our 9 year old for his birthday. After reading many reviews, we were excited about all the parent protections and customized features. Unfortunately, only a few days after his birthday, our our puppy got a hold of it. We reached out to customer service, and they were extremely helpful in finding us a replacement product!
Bryan Ellett
GBThe TickTalk watch and service is great The TickTalk watch is great, as we now feel comfortable letting our son ride around the neighborhood without us and we always know where he is and can reach him if needed. It’s been very reliable! Unfortunately, it was almost destroyed by a dog at a friend’s house. Thankfully, Tiffany Adams in the customer service department has been very helpful and efficient in helping us get a replacement. We’ve had no problems with the watch or the company. Thank you!