
STANLEY LEAMON
GBFollow thru on filling an invoice I ordered a replacement cooling fan thru tech support and never received email invoice. On 4-12-24, I did a follow up call and was notified that the invoice was never submitted. It was promptly taken care of, but has delayed the part for my technician to install. The inverter I ordered on 3-25-24, was promptly filled and delivered.

Brandon Cherry
GBBackorder Item I ordered ended up being on back order. This was not posted on website. Apparently, it will be months before I will potentially receive my product, however you have collected my money. Not a good business practice.

David Hahn
GBThe demo battery I received was… The demo battery I received was defective. According to the AIMSB bluetooth phone app, the battery shuts off at 60 % SOC. This is less than half the rated capacity. I shipped the battery back to AIMS yesterday at my own expense. I ask that the shipping charges be reimbursed. I will order a replacement battery. Just not a demo. Since this is the second bad battery I have received, I would strongly advise checking these batteries for correct function before selling them. On the plus side, customer service went above and beyond to keep lines of communication open and to remedy the situation. For that alone they should be commended.

Archie Morse
GBService was great and they answer my… Service was great and they answer my question. However, the batteries are operational but I need to determine what I should do going forward since I will need to replace more batteries. The solar system has been installed for about 10 years and apparently I have started to have some problems.

Mark S
GBI had a solar panel that Fedex broke… I had a solar panel that Fedex broke during shipment. I bought it from the Inverter Store and they drop shipped from AIMS. After emailing a picture of the broken panel and shipping label, the InverterStore/AIMS sent out a new one without any issues at all. Super great customer service!