Mark S
GBI had a solar panel that Fedex broke… I had a solar panel that Fedex broke during shipment. I bought it from the Inverter Store and they drop shipped from AIMS. After emailing a picture of the broken panel and shipping label, the InverterStore/AIMS sent out a new one without any issues at all. Super great customer service!
STANLEY LEAMON
GBFollow thru on filling an invoice I ordered a replacement cooling fan thru tech support and never received email invoice. On 4-12-24, I did a follow up call and was notified that the invoice was never submitted. It was promptly taken care of, but has delayed the part for my technician to install. The inverter I ordered on 3-25-24, was promptly filled and delivered.
Tom Huff
GBGreat Communication I called to discuss the failure of a inverter that I bought a few years ago technician needed information that I needed to email him before a thorough diagnosis could be made. With winter coming on and the prior inverter lasted for four years and performed well I bought another while the failed one was getting repaired and would become a backup. Speaking to both the tech and sales lady everything went smooth. I recieved the inverter in three days by ground.
Eric Glass
GBBumpy road to Smooth sailing I purchased refurbished unit but had issues with it's operation. Tech support was top notch, tech was in USA and we had solid communication. Unfortunately my unit was unusable. I DID experience anxiety at the start of the RMA process; ALL was resolved. I purchased a brand new unit and returned the problem unit with my delivery driver. Product is 12KW pure sine wave inverter, charger, and transfer switch. Using on a home solar project. My new system works wonderfully!! No Regrets.
Richard Steffes
GBTalked to person at Aims on what should… Talked to person at Aims on what should work. Ordered what he recommended. Received it quickly. Installed it and it works just as he said. Good information, quick shipping and it works. What more can you ask for.