I was expecting to pay an arm and leg… I was expecting to pay an arm and leg for OEM parts but was pleasantly surprised to find them here for less and delivered fast. I was able to get my customers stove up and running for far less than replacing the stove.

Affordable quality parts;friendly and helpful staff We've owned the same pellet stove since 2007,so when parts started wearing out,I was surprised at the price of replacements locally and online.When the distribution motor went,I was lucky to find Direct Brand had what I needed at a price much lower than other places.I was pleasantly surprised at the quality of said unit.Very pleasant folks to work with to boot.Now I can keep the house warm without breaking the bank or settling for lower quality parts as I have done in the past...'shopping here for all my pellet stove parts from now on.

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.

I want to thank you for your quick… I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I highly recommend your company, product and service. Thanks again so much for your quick response. Larry

tiring to do a return and can get no… tiring to do a return and can get no response