Very impressed with the Zline… But one of the sales manager should be fired immediately! Very impressed with the Zline appliances (I bought a double oven, gas cooktop, refrigerator, dishwasher and hood.) I was very happy with the buying process with one exception. The customer service manager (I did not get her name but she works for Robyn) was a total smart aleck. I am 76 years old. Out of my many years of dealing with sales managers, owner, sales people, etc. I can honestly say she was the worse. Zline definitely should get rid of her immediately. After insisting on speaking with a higher up manager in the company, I was finally transferred to Robyn. Robyn was very nice and took care of the problem immediately.

My complaint is actually with ZLine… My complaint is actually with ZLine more than the Range Hood Store. Shipping was fast. The price for the ZLine microwave trim kit is ridiculously high for what you get. Also, the installation instructions were very difficult to follow and I am very handy. Lastly, the trim kit only works on a very limited opening, I had to modify the kit to fit in the space for the microwave. A trim kit should allow for various opening sizes, this one does not.

Actually talked to someone on the phone… Actually talked to someone on the phone to put the order together. First company in a long time that I've been able to reach someone on the phone immediately. Shipping was also fast and they used a reputable shipping company, FedEx; not some cheap no name shipper.

My sales guy was absolutely fantastic My sales guy was absolutely fantastic. He was patient, diligent, went above and beyond to procure extra information and guide, which item I wanted I needed. And he must’ve worked some magic in order to get it delivered five days before we were worried WKSU it would take! Please give that guy a raise because he’s very very good!

Sales person knew exactly what I… Sales person knew exactly what I needed, told him I could not find it online. Have already received the crown molding. Was ordered within five minutes after speaking with him, thank you.