Got the job done right I used to trade my devices into Best Buy, or a carrier, but it makes way more sense to sell them online. BuyBack Engineer was a good service. They offered me a fair amount for my iPhone SE 2020, and the process was pretty simple. Only thing that could be a little better is their communications system, but after a call to their office they fixed everything and sent the money, and threw in $5 extra for the inconvenience. Will be using their service again.

Stole thousands of dollars in devices This has to be the dirtiest thing I have ever seen a company do to its customers. As of April 20, the website doesn’t even exist. The least you can do is send the devices back to the owners and communicate to your customers with transparency with whatever bs you guys are doing. There’s no way I’m going to do nothing about a company that just stole an expensive phone from me and dozens of other individuals. I will get the law involved about this scam you guys just did.

Sent my phone in on 4/4/22 Sent my phone in on 4/4/22. It has now been more than the 15-30 days they said it would take to get me my phone back due to ceasing their operations (e-mail received 4/15). I am probably not going to see my phone again, but I will be sure to file what i can with police dept in TEWKSBURY, MA as well as the MA Attorney's general office.

Overall great experience - long delay in payout The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.

Seamless and efficient process! BuyBack Engineer was seamless and super fast! Got a great deal for my old iPhone and the process to exchange was so easy. I received payment within an hour of my device being delivered. Would 100% recommend this service/use them again!