Bad. Very Bad service Bad – unacceptable experience, unreasonable and rude conduct. I paid in Fry's $19.99 + tax. For foreign phone numbers + one month registration (with zero balance) they charge additional $39.99. ??? Any one need such service? Can you get refund? No because you will know about your ZERO BALANCE and all additional fees just after you register online. Bad. Very Bad.

Excellent customer service Thank you to the customer service folks David and Andrew - good information and details on what is the correct sim card for my trip. Thanks also for expediting shipping. Well done OneSimCard.

Expensive choice that works in East Africa but did not work well in the USA This card may be useful if you travel a lot, but it is way cheaper to buy a local card. I got one to travel in Africa and to use in the USA. The coverage in East Africa was fine, but it was very expensive to run. The coverage in the USA was unreliable and cost was so high that I bought a local pre-pay card for much less. They give no refunds on extra credit if you top-up in case you need it. My purchase of this card ended up being an expensive experiment that was rarely worth it.

Service Down: Incompetent Response (No Response) I am 70 years old. I use 2FA for this company to access a bank account to transfer funds for a medical emergency. OneSimCard service has been DOWN for two days for 2FA banking. Stuff breaks and that can be excused. What cannot be excused is the poor (non-existent) customer service. No response on phone calls. No response on Live Chat. Warning to potential customers: STAY AWAY FROM THIS COMPANY. Any company that cannot keep lines of communication open when stuff breaks does not deserve your business. It's a DAMN GOOD THING I DON'T HAVE A MEDICAL EMERGENCY AT THIS TIME.

Gino had excellent patience with me and… Gino had excellent patience with me and was very clear and spoke slowly so that I could follow him. I wish everyone could instruct over the phone in this manner as so much easier to understand. I feel he made extra effort to make sure I understood and could make the right decision.