Can't Use Visa or PayPal I have used OneSim for a couple of years. Since day one I have not been able to use my credit cards (RBC Visa and Mastercard in Canada) to buy credits on the Sim account or even buy credits in the 1Simfund. So I have been using Paypal to make payments on their system. However it appears that they are no longer allowing Paypal so it's adios to OneSim. I've never had such a frustrating experience trying to give money to a vendor. UPDATE. After this review OneSim sent me an email explaining that my account information must match exactly what is input on their order system. I have spent hours with my bank trying to correct this and nothing works. I have not had this issue with other vendors in over 30 years of using my Visa cards. Very disappointed.

Poor Service Poor Service As much as I would like OneSim to work, the fact is that it is a failed operation. I am abroad and needed a number for my bank to contact me. I found OneSim and had to sign up for an annual subscription (already a telling indicator that I had to sign up for 12 months as a minimum). The service is unreliable and when I contacted customer representatives, they told me that they knew that there was an issue but were unable to provide any repair date. Overall, this feels like a scam.

Gino had excellent patience with me and… Gino had excellent patience with me and was very clear and spoke slowly so that I could follow him. I wish everyone could instruct over the phone in this manner as so much easier to understand. I feel he made extra effort to make sure I understood and could make the right decision.

Unreliable Service As a long time customer, OneSimCard has provided marginal service for many years. It is definitely not what a cell phone user needs. When their service stops working properly - - you report the problem to them, and they give you a run around at fixing it. All of a sudden, their service magically starts working saying it's not their problem. Users should not have to put up with this kind of response. Users need reliable service. Don't use OneSimCard, Ken

I gave 5 stars for the help we received from Gino I gave 5 stars for the help we received from Gino over the phone. He was very knowledgeable about how the SIM card functions and explained everything well. He made suggestions about data plans based on our specific circumstance and told us about how to get the most savings for texting etc. We haven't used the card yet so this 5 star review is only based on the great customer service that we received from Gino. Thanks!