I gave 5 stars for the help we received from Gino I gave 5 stars for the help we received from Gino over the phone. He was very knowledgeable about how the SIM card functions and explained everything well. He made suggestions about data plans based on our specific circumstance and told us about how to get the most savings for texting etc. We haven't used the card yet so this 5 star review is only based on the great customer service that we received from Gino. Thanks!

I was very impressed with the support… I was very impressed with the support from OneSimCard. I did a lot of research before purchasing since this was my first International trip. I saw good reviews for so I went with this one. I contacted them 3 times before the trip and they were very responsive and helpful. Once I was on my trip, I had a couple of issues and again, their response was swift and professional. The installation was easy enough and since we went to two different countries, it was nice to not have to get two different SIMcards. It worked in both countries. Thank you.

update on bank sms verify PEN? The bank SMS text verify has worked quite well the last year or so. I saw the message the company wrote back to a previous customer, in early June 2023, saying the service is down and they are working on it. Here now on June 26 can that same employee provide an update regarding the SMs bank/PEN situation for existing customers? Thank you.

Ripp-off - not supported by German Network Providers German network providers do NOT support this Simcard. On the website they claim that they cover Garmany but I am from Germany and it doesn't work - their support confirmed that their simcards are not coverd by German network providers. This might affect other European countries as well since e.g. the simcard is not working for telecom. Now I want my money back bcs. they make false claims on their website and it is not working for me in Germany but the support is not responding to my mails. Additional they are very expensive compared to other providers. Look for other providers!! Especially when you want to travel in Europe or if you have family/friends in Europe.

Can't Use Visa or PayPal I have used OneSim for a couple of years. Since day one I have not been able to use my credit cards (RBC Visa and Mastercard in Canada) to buy credits on the Sim account or even buy credits in the 1Simfund. So I have been using Paypal to make payments on their system. However it appears that they are no longer allowing Paypal so it's adios to OneSim. I've never had such a frustrating experience trying to give money to a vendor. UPDATE. After this review OneSim sent me an email explaining that my account information must match exactly what is input on their order system. I have spent hours with my bank trying to correct this and nothing works. I have not had this issue with other vendors in over 30 years of using my Visa cards. Very disappointed.