They shipped the wrong size Apple Watch… They shipped the wrong size Apple Watch case and for the past few weeks I have been trying to get them to respond to let me know how to return it.

Called and emailed to return item per… Called and emailed to return item per 30 day money back guarantee. Item was damaged. No resolution

Mediocre Average product sadly, the actual mag safe phone charger works well but the watch charger is poor which is similar to comments here. It works but constantly lights up the watch all night on and off due to a glitch. I reached out to Gravgoods however with no response.

Terrible customer service. Terrible customer service. I have tried calling on their listed number and it always goes to voicemail during normal business hours Ordered a product on February 6th February 9th the order hadn't been shipped so I decided to cancel the order as I had found something else. Feb 11th they responded saying my order was cancelled although no cancellation was made in Shop pay. Feb 19th I requested a follow up as my refund had still not processed and they never wrote back. Followed up again today feb 23rd. THe producsts look cheap and the lack of customer service would keep me from ever coming back. Update March 7th. They still have not sent my refund.Filed a dispute with shop pay to try and recover my money.

Tridant Fold iPhone Charger Bought the Tridant Fold for iPhone. Product shipped quickly and arrived in ok condition. The item was bought as a gift and not required in the end due to friend already having a charger. Despite claiming 'Free international shipping and returns' on the product screen, which gives you some comfort before purchasing, it is actually not possible to return an item unless you are in the United States. Pretty poor form and obviously misleading product page information. I reached out using the contact us page but did not receive a reply from the company. I'm 99% sure this is just a drop shipping store. The actual item is flimsy (the watch charger doesn't stand up and the magnetic hold is really poor), and the packaging is blurry and poorly printed - no mention of Grav Goods at all. You can buy the literal same product on Temu, eBay, or Amazon for a fraction of the cost ($12 - $30 AUD).