Accommodating customer support Encountered an issue with their Station charger and they were kind enough to send me a replacement as soon as possible. Really love how the charger looks on my desk!

I am happy with the customer support I… I am happy with the customer support I received when I had an issue with one of the items I paid for. They resolved my issue quickly and sent a replacement item that works.

Mediocre Average product sadly, the actual mag safe phone charger works well but the watch charger is poor which is similar to comments here. It works but constantly lights up the watch all night on and off due to a glitch. I reached out to Gravgoods however with no response.

faulty product, non responsive customer service Purchased the grav station, which initially functioned as expected for about a month. However, it has since developed issues, overheating to the extent that it's uncomfortable to touch. Additionally, the phone charging pad is jammed, resulting in a loud clicking noise when attempting to lift it. Due to these safety concerns, I've discontinued use. I received an automated response after emailing them about the issues, but suspect it was more of a delay tactic than a genuine automated reply, considering the significant delay in receiving it.

Terrible customer service. Terrible customer service. I have tried calling on their listed number and it always goes to voicemail during normal business hours Ordered a product on February 6th February 9th the order hadn't been shipped so I decided to cancel the order as I had found something else. Feb 11th they responded saying my order was cancelled although no cancellation was made in Shop pay. Feb 19th I requested a follow up as my refund had still not processed and they never wrote back. Followed up again today feb 23rd. THe producsts look cheap and the lack of customer service would keep me from ever coming back. Update March 7th. They still have not sent my refund.Filed a dispute with shop pay to try and recover my money.