Disgusting aptitude!!! I order the discounted package of solar panels and Eco flow 2 power pack. The solar panels arrived quickly. But 6 weeks later I’m still waiting for the power pack battery. I must have wrote 10 emails now to enquire what and where my package is. Just get fob off with excuses. This is turning out to be a bad and really expensive mistake. Go elsewhere for an alternative option. EcoFlow don’t deliver as they promised.

Faulty Refurbished Product - Don’t Trust Ordered a refurbished Delta 2 Extra Battery. Shown as in stock however took over two weeks for delivery and then its faulty. They say it has to go for repair, when legally as faulty for been should be replaced. Delays and faulty units make Ecoflow an unreliable partner for any serious user - as when things go wrong it start wrong they just don’t step up!

Beware We bought a new Ecoflow Delta 2 Max from their online store. Only used it a couple times before it completely stopped working only a few months old. We sent the company a video and several emails. Initially they said they would replace with a refurbished one. Better than nothing or so we thought. they then wanted us to pay to have it shipped back. They refused to send an international shipping label even though they have international stores. It seems that we are now stuck with this dead brick and lost our money as well. will never buy from them again nor would we wish this on anyone else.

Don’t buy direct from them Don’t buy direct from them. Ordered and tried to change a model within 30 min. I could not cancel - too late for that. So 10 days later the original model arrives- I refuse the delivery. They contact me and I explain I wanted to cancel. So it goes back to the sender. It has now been 8 weeks and I’m still waiting for my money back. Upon email contact- they respond in poor English with info variation of the same information. That they are sorry and that it was processed. I paid with a debit card. They state they refunded me via pay pal and to take it up with them. It’s all absolutely terrible. I can’t remember the last time I experienced such diabolical service. Stay away from that shop if you value your sanity.

Uk customer support seems not to exist in Uk I had one product which I was happy with delivery ,quality etc. 3 stars only for experience with first order otherwise it would be minimum. So I decided to buy another product. On website was stated delivery from UK or French storage on7-8 days. Waiting already month!!!! And product was sent from China! I contacted all possible emails. I was adviced sit silence and wait. Uk website is rubbish for customer support. All support from China. Where is eu customer support????? I gave them time to deliver this week or I rise a case with paypal. Requested refund already-we will ses how fast problem will be resolved. As Support is a joke!!! Order EFUK-14594 Placed on December 21, 2023 at 5:48 pm It was allegedly picked up on 26 December by Udel from China-some shady delivery company.